Summary
Overview
Work History
Education
Skills
Timeline
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Shelsea Rivera

West Palm Beach,FL

Summary

Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.

Overview

7
7
years of professional experience

Work History

Optical Technician

Eyes on the Island
12.2018 - Current
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
  • Filed claims with vision insurance companies to garner payment for optical services.
  • Booking appointments for patients weather it's in office or for other offices.
  • Taking measurements
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
  • Learned new catalog of items to present current options to patients.
  • Inventory Pricing such as frames and contacts
  • Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Sales Associate

TJ Max
09.2017 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Education

High School Diploma -

South Tech Academy
Boynton Beach, FL
05.2018

Skills

  • Customer Service
  • Optical Sales
  • Optical Measurements
  • Optical dispensing
  • Optical Order Processing
  • Appointment Scheduling
  • Insurance Billing
  • Patient testing
  • Strong Work Ethic
  • Multitasking
  • Excellent Communication

Timeline

Optical Technician

Eyes on the Island
12.2018 - Current

Sales Associate

TJ Max
09.2017 - 12.2018

High School Diploma -

South Tech Academy

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Shelsea Rivera