Shelsey Santacruz
Riverside,CA
Summary
Quick learner, outstanding work ethic; reliable and responsible. Detail-oriented and patient/client-focused. Vigilant and accurate working under pressure in a fast paced environment. Team player known for willingness to go the extra mile. All the while maintaining a courteous and helpful attitude toward customers and colleagues. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Planet Fitness
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Barista Shift Lead
DCH Roasters
11.2019 - Current
- Minimized drawer errors by accurately documenting orders and processing payments
- Helped store operate efficiently by handling opening and closing tasks with consistency and skill
- Trained staff in wide range of hot and cold drinks and detailed off-menu preparations popular with customers
- Performed cash handling, deposit preparation, and payroll
- Secured money and prevented losses with effective register controls and careful cash handling.
Clerk Typist
Jurupa Unified School District
04.2022 - 06.2024
- Greeted incoming guests and directed individuals to correct meeting spaces
- Organized office-wide supply requisitions
- Scheduled appointments and documented updates in scheduling software
- Directed numerous calls per day to appropriate recipients using multi-line system
- Monitored lobby access, security parameters and visitor documentation
- Delivered exceptional customer service, provided information, and independently resolved issues
- Maintained well-organized physical and digital records
- Coordinated master calendar, including scheduling appointments, meetings and events for staff
Education
High School Diploma -
Rivercrest Preparatory Academy
Jurupa Valley, CA05.2017
Skills
- Employee scheduling
- Problem solving
- Supply ordering
- Multitasking
- Bilingual
- Customer engagement
- Data entry
- Verbal And Written Communications
- Organization skills
- Telephone skills
- Data Entry
- Office Administration
- Administrative Support
References
- Roxanne Jones, DCH Manager: (951)977-9199
- Valentin De Lucas, Planet Fitness Manager: (951)472-4127
- Daniel Whitman, JUSD colleague: (951)360-4185
Languages
Spanish
Full Professional
Timeline
Receptionist
Planet Fitness
06.2023 - Current
Clerk Typist
Jurupa Unified School District
04.2022 - 06.2024
Barista Shift Lead
DCH Roasters
11.2019 - Current
High School Diploma -
Rivercrest Preparatory Academy