Shelsi Peraza-rosales
Commerce City,CO
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, strong work ethic, adaptability, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
STUDENT RECEPTIONIST
Pack Center at CSU Pueblo
Pueblo, CO
10.2022 - 06.2024
- Managed scheduling of appointments for students to meet with advisors or other staff members, responded to inquiries from students and parents, and employed Starfish and Outlook for communication.
- Professionally handled incoming calls, providing accurate information or transferring calls when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and welcomed students, faculty, and visitors to the reception area.
- Prepared reports summarizing student calls to the reception desk.
Front Desk
Embassy Suites by Hilton.
Denver, CO
04.2022 - 08.2022
- Responded promptly to guest requests for special arrangements or services.
- Greeted and welcomed guests professionally.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Handled cash, credit card, and room charges transactions accurately.
- Assigned rooms to guests and provided check-in and check-out services.
- Conducted regular audits of front desk operations to ensure accuracy of financial postings and compliance with established policies and procedures.
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
- Stocked office supplies at the front desk area ensuring sufficient inventory levels are maintained at all times.
- Completed diverse administrative duties including responding to customer and colleague emails.
Education
HIGH SCHOOL diploma -
Strive Prep-Rise
Denver, CO05.2022
Some College (No Degree) - Bachelor's in Exercise Science, DPT
Colorado State University
Fort Collins, COSkills
- Reliable
- Bilingual
- Customer service
- Empathy
- Open-minded
- Communication skills
- Public Speaking
- Problem Solving
- Fast learner
- Computer skills
- Leadership skills
- Organized
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- First Aid/AED
- STOPTHEBLEED
References
References available upon request.
Timeline
STUDENT RECEPTIONIST
Pack Center at CSU Pueblo
10.2022 - 06.2024
Front Desk
Embassy Suites by Hilton.
04.2022 - 08.2022
HIGH SCHOOL diploma -
Strive Prep-Rise
Some College (No Degree) - Bachelor's in Exercise Science, DPT
Colorado State University
- First Aid/AED
- STOPTHEBLEED
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