Hi, I’m
Shelsie Kelley
Big Stone Gap,VA
Summary
Accomplished professional with level 2 status in current role. Successfully manage responsibilities including reviewing faxes, emails, and scanned documents for accurate and timely processing. Proactively address records requests, resolve missing records, and conduct status checks with different facilities. Strong focus on efficiency and attention to detail to consistently deliver exceptional results.
Overview
18
years of professional experience
Work History
eHealth Technologies
Medical Outreach Specialist / Medical Fulfillment Specialist
03.2022 - Current
Job overview
- Outbound calls to Medical Records departments for various facilities regarding obtaining medical records for Clients
- Reviewing records to ensure requested information was received
- Then reaching out to facilities to confirm if records are available if anything is not included or if patients information needs confirmation
- Reviewing records to confirm PHI/HIPAA guidelines are met
Wells Fargo
Dedicated Associate
01.2021 - 12.2021
Job overview
- Approve or Deny PPP Loan applications
- Assist customers who applied for PPP Loan Forgiveness
- Reviewed Tax Documents, Payroll Reports, and other documents customer provided to support Loan Forgiveness
Wells Fargo
Teller
05.2016 - 01.2021
Job overview
- Cash handling experience
- Customer service focus
- Risk Excellence
Shoe Show
Key Holder
12.2014 - 09.2015
Job overview
- Opening and closing of store
- Handling of bank deposits
- Acting manager and managerial duties
Sykes
Trusted Professional
06.2014 - 12.2014
Job overview
- Tech Support for AT&T's largest businesses
- Handling of credit card and bank information
- Vast array of computer skills
Kmart
Service Desk Supervisor/Softlines Merchandiser
09.2013 - 05.2014
Job overview
- Training new employees
- Cash handling
- Assisting customers throughout all departments
Logisticare
Customer Service Representative
04.2012 - 07.2013
Job overview
- Scheduling member's trips while abiding by HIPAA guidelines
- Handling all calls within a certain time frame
- Provide excellent customer service
Sykes
Customer Service Representative
12.2010 - 04.2012
Job overview
- Excellent customer service
- Handle heavy phone volume
- Assisting members with online and mobile banking
Kmart
Jewelry Department Lead
05.2007 - 05.2010
Job overview
- Quality customer service
- Product display
- Ordering merchandise
Education
Smyrna High SchoolSmyrna
High School from Graduated with Honors Diploma
05.2009
University Overview
- Art Club
- FCA Club
Skills
- Customer service
- Communication skills
- Cash handling
- Computer literacy
- Data entry
- Organized
- Time management
- Enthusiasm
- Problem solving
- Scheduling appointments
- De-escalation of angry customers
- Banking product knowledge
- Efficiently process transactions
- Retail management
- Medical records
- HIPAA compliance
Timeline
Medical Outreach Specialist / Medical Fulfillment Specialist
eHealth Technologies
03.2022 - Current
Dedicated Associate
Wells Fargo
01.2021 - 12.2021
Teller
Wells Fargo
05.2016 - 01.2021
Key Holder
Shoe Show
12.2014 - 09.2015
Trusted Professional
Sykes
06.2014 - 12.2014
Service Desk Supervisor/Softlines Merchandiser
Kmart
09.2013 - 05.2014
Customer Service Representative
Logisticare
04.2012 - 07.2013
Customer Service Representative
Sykes
12.2010 - 04.2012
Jewelry Department Lead
Kmart
05.2007 - 05.2010
Smyrna High School
High School from Graduated with Honors Diploma
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