Proactive professional with a strong background in customer service and problem-solving within pharmacy operations. Committed to improving patient care through effective collaboration and continuous workflow enhancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
03.2025 - Current
Managed prescription medication dispensing and ensured compliance with regulatory standards.
Supervised pharmacy technicians to optimize workflow and enhance service delivery.
Trained new staff on pharmacy protocols and customer service best practices.
Collaborated with pharmacists to optimize medication dispensing processes for improved patient outcomes.
Conducted regular quality assurance checks to maintain accuracy in prescription filling and labeling.
Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
Resolved complex medication-related inquiries, providing expert guidance to healthcare professionals and patients.
Aftercare Coordinator
School District of Palm Beach County
09.2022 - Current
Facilitated communication between families and school staff to support student needs.
Coordinated aftercare programs, ensuring alignment with district policies and safety standards.
Developed engaging activities tailored to diverse student interests and abilities.
Monitored program implementation, providing feedback for continuous improvement of services.
Pharmacy Technician Trainee
Walgreen's Pharmacy
08.2022 - 04.2023
Assisted pharmacists in preparing and dispensing medications accurately.
Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
Operated pharmacy software for processing prescriptions and managing patient records.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Medical Administrative Assistant Intern
08.2021 - 05.2022
Assisted with patient scheduling and appointment management using electronic health record systems.
Managed patient intake processes, ensuring accurate data collection and confidentiality compliance.
Supported administrative tasks by maintaining organized filing systems and updating patient records.
Coordinated communication between patients and healthcare professionals to enhance service delivery.