Shelton Bradford Jr
Chattanooga,TN
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Music & Arts
01.2022 - 01.2024
- Managed Sales team by providing coaching, counseling, advice, support, motivation or any information needed to help and meet their sales objectives
- Stayed current on financial data, inventory, and other statistics
- Ensured that all products in the store are available for purchase and displayed appropriately
- Managed payroll, recruiting, hiring, and training of store employees
- Responsible for executing operational tasks related to institutional sales and rental services daily for all accounts assigned
- Promoted the Music & Arts lesson program and assisted teachers
- Demonstrated outstanding customer service to each customer
Route Manager
Peerless Carpet Care And Restoration Services
03.2017 - 02.2019
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Roofer
Shaddeau Roofing Company
03.2015 - 03.2017
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Brand Ambassador
Banana Republic
06.2014 - 01.2015
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Assistant Manager
The Walking Company
01.2012 - 01.2015
- Trained in Sales & knowledge of comfort footwear and orthotics
- Maintained daily, weekly, and monthly sales goals
- Accumulated over $100,000 in sales last year of employment
- In charge of training associates in sales standards set by the company
- In charge of visual merchandising
- Receive & organize shipment daily
Field Radio Operator/Combat Photographer
United States Marine Corps
01.2006 - 02.2011
- Served in Operation Enduring Freedom in Helmand Province, Afghanistan
- Provided Voice & data communication during field operations
- Provided security for government officials in Afghanistan
- Assisted Combat Camera in documenting OEF in 2009
- Received Certificate of Commendation, Combat Action Ribbon, and meritoriously promoted to Lance Corporal
Model/Lead Stock Manager
Abercrombie & Fitch
01.2007 - 01.2011
- Provide Customer Service, cashier sales, and knowledge of the Abercrombie brand while 'look' of an Abercrombie model
- In charge of employees unpacking, and distributing Abercrombie & Fitch merchandise to the sales floor
Model Ambassador
Hollister.Co
08.2004 - 04.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Graduate Gemologist Degree - Gemology
Gemological Institute of America
Carlsbad, CA09-2026
Digital Photography -
The Art Institute of California Orange County
Orange County, CA01.2013
Acting/Music Theater - Music
Southern Illinois University Carbondale
Carbondale, IL01.2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
Timeline
Store Manager
Music & Arts
01.2022 - 01.2024
Route Manager
Peerless Carpet Care And Restoration Services
03.2017 - 02.2019
Roofer
Shaddeau Roofing Company
03.2015 - 03.2017
Brand Ambassador
Banana Republic
06.2014 - 01.2015
Assistant Manager
The Walking Company
01.2012 - 01.2015
Model/Lead Stock Manager
Abercrombie & Fitch
01.2007 - 01.2011
Field Radio Operator/Combat Photographer
United States Marine Corps
01.2006 - 02.2011
Model Ambassador
Hollister.Co
08.2004 - 04.2005
Digital Photography -
The Art Institute of California Orange County
Graduate Gemologist Degree - Gemology
Gemological Institute of America
Acting/Music Theater - Music
Southern Illinois University Carbondale
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