Shelton Foreman
Conyers,GA
Summary
Hotel dining and catering professional versed in guest services and F&B operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Food and Beverage
Hilton Motif Seattle
05.2023 - 01.2024
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Taskforce Food & Beverage Supervisor
Hospitality Services Group
03.2023 - 05.2023
- Identified inefficiencies leading to improved productivity.
- Suggested actionable improvements to streamline training procedures.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Evaluated report data to proactively adjust and enhance operations.
- Carried out day-day-day duties accurately and efficiently.
Assistant General Manager Food & Beverage
Hilton Garden Inn Hotel Atlanta Downtown
03.2022 - 03.2023
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Startup Food and Beverage Manager
Holiday Inn And Suites
05.2021 - 01.2022
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution, producing results.
- Managed bar and wait staff and directed hiring program.
Operations Supervisor
Kaya Logistics-Amazon DSP
10.2020 - 10.2021
- Motivated and trained Delivery Associates to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Directed product flow and informed Amazon of delays and challenges, as well as suggested resolutions.
- Boosted driver productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained new drivers on proper protocols and customer service standards.
Security Officer
Tower Eye Services
09.2019 - 10.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Detailed security-related incidents into reports for dissemination to upper management.
Banquet Manager
Hilton Garden Inn Atlanta Downtown
10.2011 - 03.2020
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Delivered quality service by providing warm and welcoming environment.
- Developed and maintained positive working relationships with others to reach business goals.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Affected quick resolutions to customer problems and brought in management when needed.
- Conducted annual performance reviews.
Education
High School Diploma -
Indian River High School
Chesapeake, VA1994
Skills
- Corporate event management
- Training personnel
- Inventory management
- Top-tier, full-service dining background
Certification
- ServSafe certification: Food Handling
- Certifications in AED and CPR
- Certified Wedding Planner
- Armed & Unarmed Certified
Timeline
Assistant Director of Food and Beverage
Hilton Motif Seattle
05.2023 - 01.2024
Taskforce Food & Beverage Supervisor
Hospitality Services Group
03.2023 - 05.2023
Assistant General Manager Food & Beverage
Hilton Garden Inn Hotel Atlanta Downtown
03.2022 - 03.2023
Startup Food and Beverage Manager
Holiday Inn And Suites
05.2021 - 01.2022
Operations Supervisor
Kaya Logistics-Amazon DSP
10.2020 - 10.2021
Security Officer
Tower Eye Services
09.2019 - 10.2020
Banquet Manager
Hilton Garden Inn Atlanta Downtown
10.2011 - 03.2020
High School Diploma -
Indian River High School
- ServSafe certification: Food Handling
- Certifications in AED and CPR
- Certified Wedding Planner
- Armed & Unarmed Certified
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