Shelton Fox
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Roadside service motorist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Electric Vehicle Transporter
Managed Labor Solutions
08.2023 - Current
- Assisted in maintaining clean and organized fleet of transport vehicles, ensuring optimal performance and presentation.
- Collaborated with team members to identify areas for improvement in transportation process, implementing changes as needed.
- Maintained high level of professionalism and customer service throughout all interactions with clients, dispatchers, and colleagues.
- Operated with safety and skill to avoid accidents and delays.
- Trained new drivers in company policies and vehicle maintenance to support daily task completion.
- Works with 30-60 EV's or more per shift
Instant Return Agent
Hertz Car Rental
06.2022 - 04.2023
- Enhanced customer satisfaction by efficiently processing rental returns and answering inquiries.
- Streamlined vehicle inspection process for improved accuracy and faster turnaround time.
- Assisted customers in locating their vehicles, ensuring timely pick-up and drop-off experiences.
- Collaborated with team members to maintain a clean and organized workspace, promoting a professional environment.
- Addressed customer concerns and provided solutions to ensure a positive rental experience.
- Managed high-volume workloads during busy periods, maintaining accurate records of vehicle returns.
- Processed payments accurately and securely while handling sensitive customer information with care.
- Conducted thorough vehicle inspections upon return, identifying damage or maintenance needs for appropriate action.
- Participated in ongoing training sessions to stay current on industry trends, policies, and best practices in customer service excellence.
- Maintained strong working relationships with colleagues by offering assistance when needed, fostering a supportive work environment.
- Upheld company standards for cleanliness and appearance of returned vehicles before releasing them back into the rental fleet.
- Provided exceptional customer service through attentive listening, addressing concerns promptly, and delivering consistent follow-up on outstanding issues.
- Balanced multiple priorities effectively within tight deadlines while remaining focused on delivering top-notch service to clients returning vehicles after rentals ended.
- Prevented loss incidents by carefully inspecting vehicles for personal belongings left behind by customers prior to clearing them for re-rental availability.
- Contributed to a positive work environment by maintaining professional conduct and demonstrating respect for colleagues, customers, and company policies at all times.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Shift Lead
Managed Labor Solutions
02.2021 - 06.2022
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
Central High School
Phoenix, AZ06.2018
Skills
- Safe Driving Practices
- Basic Mechanical Skills
- Problem-solving capabilities
- Attention to detail
- GPS navigation knowledge
- Fuel-efficient driving
- Customer service orientation
- Multitasking capabilities
- Physical stamina
- Organizational skills
- Transportation regulations compliance
- Vehicle maintenance understanding
- Vehicle inspection proficiency
- Teamwork and collaboration
- Route planning expertise
- Professionalism and punctuality
- Adaptability and flexibility
- Defensive driving abilities
- Preventive Maintenance
- Customer Relations
- Maintaining Safety
Timeline
Electric Vehicle Transporter
Managed Labor Solutions
08.2023 - Current
Instant Return Agent
Hertz Car Rental
06.2022 - 04.2023
Shift Lead
Managed Labor Solutions
02.2021 - 06.2022
High School Diploma -
Central High School
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