Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shelton Gabriel

Summary

Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to drive team productivity and elevate service quality. Demonstrated success in fostering a collaborative and adaptable workplace environment.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Pizza Hut
01.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.

Retention Specialist Work from Home

Asurion
03.2024 - 11.2024
  • Managed customer retention strategies at Asurion
  • Implemented innovative solutions to increase customer loyalty
  • Applied analytical skills to assess customer needs
  • Resolved complex issues, enhancing customer satisfaction
  • Contributed to a 15% reduction in customer churn rate
  • Provided team support in developing personalized customer retention solutions, fostering a collaborative environment.

Assistant General Manager

LA Fitness
09.2023 - 03.2024
  • Oversaw facility maintenance, ensuring a clean and safe environment
  • Increased customer retention rate by 20% through effective member engagement
  • Worked closely with the general manager to improve operational efficiency
  • Addressed member complaints promptly, reducing negative feedback by 30%
  • Contributed to a 15% growth in membership through targeted marketing campaigns
  • Eager to leverage skills in a dynamic team, committed to excellence and learning.

Team Member

Whataburger
08.2023 - 01.2024
  • Demonstrated excellent teamwork
  • Exhibited strong communication skills
  • Showed proficiency in fast-paced environments
  • Applied problem-solving skills to resolve customer issues
  • Streamlined operations by implementing strategic workflow improvements.
  • Enhanced team efficiency by optimizing task workflows.

Member Service Personal Trainer Lvl. 4

Fitness Connection
06.2021 - 08.2023
  • Managed client fitness programs, ensuring individual goals were met
  • Developed innovative workout routines, enhancing member engagement
  • Collaborated with team members to provide top-notch service
  • Implemented problem-solving skills to address member concerns
  • Boosted member retention by creating tailored fitness programs.
  • Introduced virtual training sessions, increasing accessibility for members.

Education

Certifications -

Gary Job Corps
San Marcos, TX
08.2015

High School Diploma -

James E. Taylor
Katy
06-2014

Skills

  • Customer service expertise
  • Process efficiency enhancement
  • Team leadership strategy
  • Analytical problem-solving
  • Customer retention strategies
  • Digital marketing expertise
  • Continuous learner
  • Member engagement expertise
  • Sales proficiency

Timeline

Assistant Manager

Pizza Hut
01.2025 - Current

Retention Specialist Work from Home

Asurion
03.2024 - 11.2024

Assistant General Manager

LA Fitness
09.2023 - 03.2024

Team Member

Whataburger
08.2023 - 01.2024

Member Service Personal Trainer Lvl. 4

Fitness Connection
06.2021 - 08.2023

Certifications -

Gary Job Corps

High School Diploma -

James E. Taylor

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Shelton Gabriel