Shelton Howard
Pearland,TX
Summary
Positive & personable Trainer with a passion for learning and teaching. Facilitates specific skill-based and on-the-job training to enhance student/employee competencies in alignment with established plans/curriculum. Annotates completed training objectives in appropriate system, provides administrative support, and updates materials as needed. Communicates seamlessly with culturally diverse populations with varying learning aptitudes and assesses outcomes, adjusting information as necessary. Previously held Security Clearance.
Overview
30
30
years of professional experience
Work History
Installer Service Specialist
Acorn Stairlifts
04.2022 - Current
- Established trust among clients through transparency in pricing, timelines, and project expectations during the initial consultation phase.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Expedited service appointments by effectively managing a daily schedule of installations and repairs.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
- Demonstrated strong attention to detail while completing tasks such as measuring spaces accurately for efficient installation processes.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
Operations Specialist
Cabela's
09.2019 - 01.2022
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Optimized supply chain logistics to improve delivery times and reduce transportation costs.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Plant Emergency Services & Security Manager
Dow Chemical
09.2014 - 08.2019
- Provided site safety training; planned, resourced, and executed instruction to optimize operations.
- Managed emergency response equipment and community notification systems when responding to fires, spills, hazardous materials incidents, and medical emergencies; documented emergency/security incidents; reviewed with senior management.
- Conducted safety observations and reviewed preparedness plans; identified and corrected discrepancies.
- Disseminated timely external communications accordingly, contributing to elevated security services.
- Served as SME on internal processes and procedures; exceeded business objectives and passed state/company audits.
Weapons Based Firearm Instructor
Linx Global Solutions
04.2011 - 08.2014
- Instructed and evaluated up to 60 military personnel daily; developed lesson plans and program of instruction (POI); administered tests to survey student comprehension.
- Tracked and updated student files in database; monitored health and well-being of personnel, intervening and counseling when necessary.
- Reviewed training programs and implemented new materials/strategies to ensure quality education for all personnel.
- Prepared classroom and laboratory for training, including ranges and remote sites; ensured safety of students and other instructors with zero mishaps/accidents.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Vertical Launching Systems Technician & Operator
US Navy
04.1995 - 04.2011
- Trained and mentored new technicians/operators; enhanced knowledge and productivity in work center.
- Maintained 100% accountability of assigned equipment; performed monthly equipment audits and scheduled maintenance when necessary; updated in computer system.
- Resolved problems of varying levels of complexity and prioritized tasks; prepared reports, and informed upper management; offered strategic resolution strategies to exceed mission requirements.
- Participated in staff meetings and attended professional development classes/workshops; increased job knowledge.
- Plotted equipment response time and fault range information on graph to determine relay curves.
- Created diagrams, drawings and specifications for prototypes, production products and testing procedures.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Reduced system downtime, implementing proactive maintenance schedules and rapid response protocols.
- Conducted routine maintenance tasks to prolong the lifespan of hardware components and minimize repair costs.
- Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
Education
AAS - Chemical Process Technology
Mississippi Gulf Coast Community College
Skills
- Adult Learning Models
- Learning Management Systems (LMS)
- Presentations/Public Speaking
- Excellent Communication Skills
- Project Management
- Training & Development
- Active Listening
- Computer/Software Proficiencies
- Administrative Tasks
- Feedback/Evaluations
- Technical Guidance
- Database Management
- Time Management
- Organized
- Critical Thinking
- MS Office Suite
- Facilitations
- Compliance
- Engaging & Captive
- Self-motivated
- Influential
- Training Materials
- Documentation and record keeping
- Continuous learning attitude
- Attention to detail focus
- Organizational skills development
- Task prioritization
- Network connectivity
- Time management mastery
- Electrical wiring
- Equipment troubleshooting
- System configuration
- Safety compliance awareness
- Blueprint reading proficiency
- Mechanical aptitude
- Computer literacy proficiency
- Inventory management experience
- Physical stamina and dexterity
- Technical installation expertise
- Positive attitude
- Customer service
- Time management
- Power tool operation
- Following safety practices
- Diagnostics and troubleshooting
- Troubleshooting and testing
- Safety procedures
Timeline
Installer Service Specialist
Acorn Stairlifts
04.2022 - Current
Operations Specialist
Cabela's
09.2019 - 01.2022
Plant Emergency Services & Security Manager
Dow Chemical
09.2014 - 08.2019
Weapons Based Firearm Instructor
Linx Global Solutions
04.2011 - 08.2014
Vertical Launching Systems Technician & Operator
US Navy
04.1995 - 04.2011
AAS - Chemical Process Technology
Mississippi Gulf Coast Community College
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