Summary
Overview
Work History
Education
Skills
Timeline
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Shelton Labitue

Gloucester,Massachusetts

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

24
24
years of professional experience

Work History

General Manager Transportation

Transdev
Gloucester, Massachusetts
09.2023 - Current
  • Handles all contractual services, including operations and administrative functions.
  • Interface with agencies, directors, elected officials, operators, and all levels of hourly and salaried employees, including senior management.
  • Manage budgets and/or P&L responsibility.
  • The General Manager also provides oversight of the safety and training departments.
  • Reports directly to the VP of Operation.
  • Ensures compliance with all company procedures and policies.
  • Ensures services are provided within budget and action plans developed and implemented to improve operational efficiencies.
  • Maintains company and contractual assets (vehicles, facilities, inventories, tools, and equipment).
  • Ensures compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).
  • Analyzes, prepares, and develops budgets and forecasts.
  • Assists with negotiating operating budgets and contractual terms with customers.
  • Assesses resource needs, problems, and trends and plans accordingly.
  • Develops action plans to ensure customer retention.
  • Assures a safe working environment.
  • Provides and promotes effective communications with customers.
  • Provides leadership and guidance to develop location and company bench strength.
  • Establishes training goals and requirements for all personnel.
  • Satisfies client, corporate, and contractual reporting requirements and needs.
  • Building relationships with supervisors, peers, and subordinates.

District Transportation Manager

Fed-Ex Office
Boston, Massachusetts
12.2012 - 09.2023
  • Lead and manage a team by training, developing and coaching team members on a consistent basis.
  • Hire Managers, Assistant Managers and team members and monitor new hire orientation procedures.
  • Train Managers and support team members on all aspects of job duties as well as FedEx Office Standard Operating Procedures and FedEx Office policies and procedures.
  • Ensure compliance with FedEx Office Standard Operating Procedures and all FedEx Office policies and procedures for all team members.
  • Evaluate the efficiency and productivity of team members based on established performance standards and objectives, including conducting regular Operations Reviews and Performance Appraisals.
  • Ensure that all team members provide a positive customer experience.
  • Coach, counsel, discipline and/or terminate team members when performance issues or violations of FedEx Office Standard Operating Procedures and/or FedEx Office policies and procedures occur.
  • Responsible for on-time performance in local market. Requires monitoring and coaching of couriers to ensure local operations meet FedEx Office standards.
  • Promote a culture of safety through training, coaching and counseling regarding negative safety behaviors, reinforcement of positive safety behaviors, and through leading by example for all team members.
  • Act as liaison with National Dispatch Center for all courier-related communications and issues work closely with Sales team to enhance customer experience, improve customer understanding of the SDC offering, and help implement customized operations as needed.
  • Coordinate with appropriate agencies and FSO departments to handle accidents and maintenance issues.
  • Coordinate equipment replacement and maintenance of handheld device in conjunction with National Dispatch Center support personnel.
  • Ensure couriers have appropriate external badges and security access.
  • Monitor money-back guarantee activity and performance investigations as required.
  • All other duties as assigned or required.

Senior Center Manager

FedEx-Office
Burlington, MA
02.2008 - 12.2012
  • Manage the overall retail operations of 5 centers within the Burlington cluster. Duties include supervision of center managers and the administration of center sales performance and profitability objectives.
  • Responsibilities include, hiring and recruiting of all spoke center managers and hub assistant managers as well as initiating disciplinary procedures up to and including termination.
  • Other responsibilities also include training and evaluating the efficiency and productivity of managers by establishing performance standards and objectives and conducting regular reviews of performance and making recommendations for wage increase and promotions, when applicable.
  • Ensure the maintenance of fiscal reporting procedures within the five centers including, Accounts receivable, inventory reports, daily sales recaps, and daily bank deposits are in full compliance with Fed-Ex Offices policies.
  • Responsible for hiring all spoke center managers and hub assistant managers and monitoring the new hire orientation procedures.
  • Enhanced operational efficiency by streamlining processes and implementing innovative management strategies.

Center Manager

FedEx-Office
Boston, MA
10.2002 - 02.2008
  • Manage the overall center retail operations, including supervision of team members and the administration of center sales performance and profitability objectives.

Assistant Manager

Kinko’s
Boston, MA
02.2001 - 10.2002
  • Responsible for leading a major center business unit, which includes decision making in areas involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance appraisals, compliance with company policies, and assisting the center manager with any and all areas of center business.

Education

Associate of Science - Business Administration

Middlesex Community College
Bedford, MA
05.2015

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Training and coaching
  • Training and development
  • Staff training/development
  • Inventory control
  • Verbal and written communication
  • P&L management
  • Administrative skills
  • Process improvements

Timeline

General Manager Transportation

Transdev
09.2023 - Current

District Transportation Manager

Fed-Ex Office
12.2012 - 09.2023

Senior Center Manager

FedEx-Office
02.2008 - 12.2012

Center Manager

FedEx-Office
10.2002 - 02.2008

Assistant Manager

Kinko’s
02.2001 - 10.2002

Associate of Science - Business Administration

Middlesex Community College

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