Shelton McLain

Achieved NICET 3 in Fire Alarm Systems. NICET 2 in test and inspect water base systems. Achieved perfect scores on multiple Joint Commission Inspections with Government Medical Facilities. Coordinated and facilitated annual inspections for multiple military installations. Help sites by maintaining and coordinating the maintenance of their systems.

• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained updated knowledge through continuing education and advanced training.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Achieved cost-savings by developing functional solutions to problems.
• Updated and maintained databases with current information.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Serviced and troubleshoot multiple systems. Installed and programmed multiple systems. Advise customers on maintaining their systems. Coordinated parts and materials for customer installations. Help train new personnel and becoming fire alarm technicians.

• Assisted in training new employees in the installation, maintenance and repair of fire alarm systems.
• Conducted tests on fire alarm systems to identify any problems or potential hazards.
• Communicated regularly with customers regarding progress updates on projects.
• Performed periodic inspections of fire alarms to ensure proper functioning.
• Provided emergency service when required by responding promptly to customer requests.
• Updated records of all maintenance activities performed on the fire alarm system.
• Utilized various tools such as multimeters, oscilloscopes and voltage testers while troubleshooting equipment issues.
• Programmed addressable control panels with computers.
• Replaced smoke detectors, heat detectors, pull stations and other related devices as needed.
• Explained technical information in a clear and understandable manner to clients.
• Reviewed drawings prior to beginning installations to ensure accuracy of materials ordered.
• Repaired and replaced defective components in fire alarm systems.
• Coordinated with contractors when necessary to complete projects within deadlines set by clients.
• Ensured that all work was completed in accordance with local codes and regulations.
• Installed, tested and maintained fire alarm systems according to NFPA standards.
• Maintained accurate documentation of all work performed on each job site.
• Troubleshot system malfunctions and determined necessary repairs or replacements.
• Confirmed completion of jobs through testing procedures prior to turning over sites to customers.
• Ensured that all safety protocols were followed while working on live circuits.
• Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
• Installed fire alarm panels and devices and programmed equipment.
• Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
• Demonstrated efficiency in installations and maintenance individually or as part of collaborative, dedicated team.
• Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
• Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad, and iPhone.
• Programmed and installed conventional and networked alarm monitors for fire, security and water.
• Showed strong written and verbal communication skills to assist with quality control and device maintenance.
• Pulled from in-depth knowledge of voltage systems and low-voltage circuitry.
• Installed ground faults and open circuits for low-voltage and 120 VAC wiring.
• Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter, and phone butt sets.
• Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
• Attained skill in installation of fire alarm and control systems for commercial and residential facilities.
• Achieved proper alarm operation by testing hardware, connections and signals.
• Restored malfunctioning devices to original functionality and replaced as necessary.
• Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
• Inspected fire and security alarm systems for both commercial and residential customers.
• Met with clients to discuss security features, needs and service costs.
• Input information from customer calls and onsite service visits into company's system.
• Instructed customers on device's proper use and maintenance to extend life of equipment.
• Installed, tested and serviced alarm systems to determine correction functionality.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Install service and maintain fire alarm access control, CCTV and nurse call systems. Troubleshoot multiple systems, including fire alarm, access control, CCTV and nurse call systems.

• Communicated regularly with customers regarding progress updates on projects.
• Explained technical information in a clear and understandable manner to clients.
• Installed, tested and maintained fire alarm systems according to NFPA standards.
• Confirmed completion of jobs through testing procedures prior to turning over sites to customers.
• Updated records of all maintenance activities performed on the fire alarm system.
• Ensured that all safety protocols were followed while working on live circuits.
• Provided emergency service when required by responding promptly to customer requests.
• Coordinated with contractors when necessary to complete projects within deadlines set by clients.
• Replaced smoke detectors, heat detectors, pull stations and other related devices as needed.
• Reviewed drawings prior to beginning installations to ensure accuracy of materials ordered.
• Conducted tests on fire alarm systems to identify any problems or potential hazards.
• Researched new products available for use in the market place.
• Utilized various tools such as multimeters, oscilloscopes and voltage testers while troubleshooting equipment issues.
• Maintained accurate documentation of all work performed on each job site.
• Ensured that all work was completed in accordance with local codes and regulations.
• Programmed addressable control panels with computers.
• Performed periodic inspections of fire alarms to ensure proper functioning.
• Troubleshot system malfunctions and determined necessary repairs or replacements.
• Repaired and replaced defective components in fire alarm systems.
• Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
• Installed fire alarm panels and devices and programmed equipment.
• Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter, and phone butt sets.
• Programmed and installed conventional and networked alarm monitors for fire, security and water.
• Attained skill in installation of fire alarm and control systems for commercial and residential facilities.
• Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
• Achieved proper alarm operation by testing hardware, connections and signals.
• Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
• Installed ground faults and open circuits for low-voltage and 120 VAC wiring.
• Showed strong written and verbal communication skills to assist with quality control and device maintenance.
• Pulled from in-depth knowledge of voltage systems and low-voltage circuitry.
• Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
• Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
• Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad, and iPhone.
• Demonstrated efficiency in installations and maintenance individually or as part of collaborative, dedicated team.
• Tracked material and equipment inventory, upkeep and maintenance.
• Inspected fire and security alarm systems for both commercial and residential customers.
• Input information from customer calls and onsite service visits into company's system.
• Instructed customers on device's proper use and maintenance to extend life of equipment.
• Met with clients to discuss security features, needs and service costs.
• Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
• Installed, tested and serviced alarm systems to determine correction functionality.
• Restored malfunctioning devices to original functionality and replaced as necessary.
• Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.