Shelton Richardson
Pottstown,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to meeting expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's
04.2017 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Arts - Theology
Oakwood University
Huntsville, AL05.2016
Skills
- Regulatory Compliance
- Team Collaboration
- Appointment Scheduling
- Customer Support
- Problem Resolution
- Safety Regulations
- Customer Service
- Effective Communication
- Positive Attitude
- Attention to Detail
- Office Equipment Proficiency
- Computer Literacy
Certification
First Responder's Award
Received on 9/10/2017
Certificate received for promptly responding to company needs for the sake of the customer.
Timeline
Customer Service Associate
Lowe's
04.2017 - Current
Bachelor of Arts - Theology
Oakwood University
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