Shelton Suggs
Durham,NC
Summary
To secure a position within your company to better it and myself in a professional setting where commitment quality and drive is essential. Detail-oriented individual with exceptional communication and project management skills. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
29
29
years of professional experience
Work History
Restaurant Manager
Lark Restaurants Inc.
03.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Dormitory Cook
Brady’s Bunch
01.2011 - 01.2013
- - Prepare breakfast, snacks, and early dinner - Clean all areas: Cooking Stations
- Utensils stoves, and floor - Prepare meal menus 2 weeks in advance - Report all food usage and disposals - Order supplies - Keep records and owner updated
Manager
Men’s Warehouse and Tux
01.2006 - 01.2010
- - Supervised, Hired, and Interviewed employees. - Trained all new employees on Proper Store operations. - Monitored and Managed Productivity, my efforts increased productivity and sales. - Processed accounts payable and receivable responsibilities. - Ensured the needs of Customers and Employees were met resulting in increased sales.
Call Center Lead Floor Supervisor
Harker Research
01.2005 - 01.2007
- - Supervised floor leads and interviewers. - Updated call center productivity reports. - Assisted call center directors. - Resolved escalated inquiries from interviewers and leads.
Assistant Manager
Just 2 Kwik of Durham
01.2002 - 01.2005
- - Delivered superior customer service. - Conducted training in store operations for all new employees. - Compiled reports for payroll assessment. - Enforced and Managed inventory control.
Front Desk Supervisor
Innkeeper Hotel
01.2001 - 01.2004
- - Provided superior customer services during the check in/out and the reservation process. - Maintained and reported a daily log of all activities in and around property.
Office Manager
Day Care Homes Sponsor, Inc.
01.1996 - 01.2001
- - Coordinated all office affairs including customer service and administrative tasks. - Lead communication liaison for the company. - Processed accounts payable and receivable responsibilities. - Managed payroll and finances.
Education
B.A. Psychology -
North Carolina Central University
Durham, NC12.2005
High School Diploma -
Riverside High School
Durham, NC06.1996
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Event Coordination
- Workflow Planning
- Strategic Planning
- Front of House Management
- Cost controls
Certification
- First Aid/CPR Certified
Timeline
Restaurant Manager
Lark Restaurants Inc.
03.2014 - Current
Dormitory Cook
Brady’s Bunch
01.2011 - 01.2013
Manager
Men’s Warehouse and Tux
01.2006 - 01.2010
Call Center Lead Floor Supervisor
Harker Research
01.2005 - 01.2007
Assistant Manager
Just 2 Kwik of Durham
01.2002 - 01.2005
Front Desk Supervisor
Innkeeper Hotel
01.2001 - 01.2004
Office Manager
Day Care Homes Sponsor, Inc.
01.1996 - 01.2001
B.A. Psychology -
North Carolina Central University
High School Diploma -
Riverside High School