Shelton Tolbert
New York,NY
Summary
Well-organized Assistant Front Office Manager possessing strong leadership and planning abilities developed over 12-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
21
21
years of professional experience
Work History
Front Office Supervisor
Hotel Barriere Fouquet's
08.2022 - Current
- Assisted guests at check-in, providing information on various services within hotel.
- Scheduled space or equipment for special programs, meetings and conferences.
- Verified customer credit to establish payment method for accommodations.
- Handled guest complaints and offered complimentary services for hardship cases.
- Responded to and resolved guest issues or complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Front Desk Supervisor
The Assemblage Hotel
01.2019 - 03.2021
- Issued room keys and escort instructions to bellhops.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coached staff on strategies to enhance performance and improve customer relations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Hotel Front Desk Agent
The Sunset Tower Hotel
09.2015 - 11.2018
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Flight Attendant
United Airlines
11.2006 - 07.2015
- Helped guests locate seats and stow luggage in appropriate locations.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Kept cabin neat, clean and professional in appearance.
- Took measures during unusual conditions to maximize safety of customers and crew.
Flight Attendant
Jet blue
06.2003 - 02.2006
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Helped guests locate seats and stow luggage in appropriate locations.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Took measures during unusual conditions to maximize safety of customers and crew.
Education
Bachelor of Arts - Theater
University of San Diego
San Diego, CA05.2000
Skills
- CRM and Office Management Software
- Cash Transactions
- Employee Coaching and Motivation
- Training and Development
Timeline
Front Office Supervisor
Hotel Barriere Fouquet's
08.2022 - Current
Front Desk Supervisor
The Assemblage Hotel
01.2019 - 03.2021
Hotel Front Desk Agent
The Sunset Tower Hotel
09.2015 - 11.2018
Flight Attendant
United Airlines
11.2006 - 07.2015
Flight Attendant
Jet blue
06.2003 - 02.2006
Bachelor of Arts - Theater
University of San Diego
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