Shelton Tapiwanashe Ndindana

Key Responsibilities Skills & Qualifications

• Process Automation & CI/CD Oversight: Oversee the design, implementation, and management of automated deployment pipelines, ensuring continuous integration and continuous delivery (CI/CD) processes are efficiently adopted across teams.
• Infrastructure as Code (IaC) Management: Supervise the automation of infrastructure provisioning using tools like Terraform or CloudFormation, ensuring the environment is consistent, scalable, and repeatable across teams.
• Development Workflow & Collaboration Management: Provide guidance to development teams on streamlining workflows. Ensure integration of code, databases, and configurations are optimized within DevOps environments. Serve as the key point of escalation for issues in development and integration processes.
• Monitoring & Incident Oversight: Supervise the implementation of application performance monitoring and alerting systems. Ensure that production incidents are swiftly escalated and managed, ensuring minimal downtime and continuous alignment with service-level objectives.
• System Integration & Tooling Oversight: Oversee the integration of new tools and services into the development lifecycle. Ensure that development and operations teams are equipped with the necessary tools and processes to maximize productivity and efficiency.
• Build & Release Management Oversight: Ensure the build and release processes are streamlined, efficient, and aligned with the overall project timeline. Monitor and escalate issues with builds or releases to senior leadership, ensuring corrective actions are taken promptly.
• Documentation & Knowledge Sharing: Oversee the maintenance of comprehensive documentation for development, deployment, and operational processes. Ensure knowledge sharing across teams through workshops, presentations, and documentation.
• Version Control & Branching Strategy Oversight: Enforce best practices for version control and branching strategies, ensuring that development teams follow an organized approach to managing code changes, releases, and versioning.
• Security Oversight (DevSecOps): Work closely with the security team to ensure that security best practices are integrated across the development and deployment pipeline, and that code is secure and compliant with organizational policies.
• Continuous Improvement Oversight: Monitor development and operations processes for inefficiencies and work with teams to suggest and implement improvements. Foster a culture of continuous improvement, ensuring that processes evolve to meet new business needs.
• Strong oversight experience with DevOps tools such as Jenkins, Docker, Kubernetes, and Git.
• Proficiency in scripting (Python, Bash) and managing infrastructure with tools like Terraform.
• Hands-on experience overseeing CI/CD tools, processes, and cloud platforms.
• Strong leadership and collaboration skills to guide development, operations, and security teams.
• Expertise in agile methodologies, continuous integration, and agile development best practices.
• Proven ability to troubleshoot and resolve cross-functional technical issues in development, deployment, and infrastructure.

• Led advanced system solutions development with vendors for T24 Core and Digital systems (Internet, Mobile, POS, Ecocash).
• Resolved escalated queries, performed EOD support, and managed after-hours troubleshooting.
• Developed business reports, menus, and data extractions for audits and business requirements.
• Implemented system patches and ensured smooth user installations.
• Collaborated with ICT teams for system upgrades and change management.

• Managed T24 upgrade execution, including runbooks, configuration, and programming routines.
• Led project documentation, query resolution, and vendor escalations.

• Ensured efficiency and integrity of system interfaces.
• Led interface development for ICT innovations and digital channel integrations.
• Conducted system monitoring, troubleshooting, and vendor coordination for issue resolution.

• Oversaw daily service provision and vendor management.
• Managed escalations for service disruptions and bill verification for external vendors.

• Managed T24 performance, parameter tuning, and database maintenance.
• Ensured data standards, user access control, and backup/recovery plans.
• Led system updates and database uptime monitoring.

• Developed system policies, manuals, and user documentation to support operational continuity.
• Collaborated with system vendors to maintain comprehensive documentation.

• Administered T24 data replication to Disaster Recovery (DR) sites.
• Led daily backups, data restoration, and historical data requests.

• ZIPIT 2.0 Certification (ATM Framework, ISO 8583).
• ZIPIT Smart Acquiring and Internet Banking Integration.
• Batch Processing System (JSON, OFS, Spring Boot, Laravel).
• Transactional Alerts (InfoBasic, API Programming).
• MT to MX Converter (ISO20022),
• Report Automation
• Multicurrency Issuing & Acquiring,
• Currency Conversion (ZWL to ZiG, ZiG to ZWG).
• ACL Corporate Website.
• CreditWatch: Arrears Edition
• CreditWatch: Deposit Covenant Edition

Software Development & System Architecture Technology Strategy & Innovation Infrastructure & Security Management Leadership & Cross-Functional Collaboration System Optimization & Performance Monitoring

• Led the development of scalable and secure applications.
• Optimized system architecture for efficiency and performance.
• Established policies and SOPs to streamline development.
• Assessed and implemented new technologies to enhance operations.
• Defined and executed the company’s technology roadmap.
• Aligned IT initiatives with business goals.
• Researched and integrated new technologies for innovation.
• Managed technology platforms, partnerships, and vendor relationships.
• Ensured optimal IT infrastructure performance and security.
• Implemented cybersecurity safeguards to protect data.
• Monitored risks and maintained compliance with industry standards.
• Provided strategic direction on hiring, budgeting, and team structuring.
• Collaborated with Marketing, Business Development, and Operations.
• Developed digital products and fostered a culture of innovation.
• Streamlined technology platforms for business alignment.
• Enhanced system design and infrastructure reliability.
• Monitored performance and drove continuous improvements.
• Kept the company at the forefront of technological advancements.

• Introduced early-stage DevOps, automating key banking processes for continuous delivery and digitization.
• Led process automation, streamlining reports, backups, and charge collections.
• Implemented CI/CD pipelines for efficient development and deployment.
• Optimized T24 and Postilion systems, ensuring high availability and performance.

• Automated report sharing, backups, and charge collection (JSON to OFS).
• Managed Cron Jobs and developed monitoring tools.
• Improved development processes through automation and scripting.

• Designed and deployed development tools and infrastructure.
• Enforced automated testing and continuous integration.
• Developed updates and patches for system improvements.

• Conducted backup checks and system uptime monitoring.
• Supported T24 queries and JBase configurations.
• Developed and deployed T24 routines and programs.

• Ensured service level adherence and optimized ATM frameworks.
• Developed Postilion monitoring tools and provided support.

• Led project planning and execution for banking systems.
• Integrated DevOps principles to enhance delivery and system reliability.

Key Role & Achievements Systems Development & Integration Development Support & E-Channels Application Availability & Support Leadership & Innovation

• Led multiple critical development, integration, and automation projects, enhancing banking operations and efficiency.
• Developed and optimized systems using Laravel, PHP, Python, C#, Java, Spring Boot, SQL Server, MySQL, XML, JSON, SOAP, REST APIs, and Nginx.
• Delivered impactful solutions that streamlined transaction processing, reconciliation, reporting, and compliance automation.
• Provided robust application availability monitoring, ensuring high performance and minimal downtime.
• Conducted user acceptance and pre-certification testing for ZSS, EFT, ZimSwitch, and other banking projects.
• Salaries & Debit Order Processing – JSON to OFS conversion using Laravel, PHP.
• FlexiXpress Money Transfer – Secure and scalable platform built with Laravel, PHP.
• TSL Integration & REST API Development – Developed secure APIs using Laravel, PHP, Nginx.
• Reconciliation System – Automated banking reconciliations with Python.
• Postilion Reports Automation – Enhanced reporting efficiency using C#, Python.
• Transactional Alerts & SAF Monitoring – Implemented alerts and monitoring using C#, XML, SOAP APIs.
• T24 Partial Balance Refresh – Integrated Postilion with T24 using C#.
• University Web Services – Developed REST APIs for Lupane State, Mutare Polytechnic, and Chinhoyi University using C#.
• Western Union – RBZ Integration – Built and integrated REST APIs using C#.
• JSON to OFS T24 Adapter – Developed a REST API adapter using Laravel, PHP, Nginx, Java, Spring Boot, MySQL, Apache Server.
• FlexiDoc Document Management System – Designed a document management solution with Laravel.
• Point of Sale Management System – Maintained and enhanced Laravel, PHP, SQL Server solution.
• Internet Banking – Improved functionality using Laravel, PHP, MySQL.
• Off-Book Facilities Management – Developed solutions for Laravel, PHP, SQL Server.
• EcoCash Portal – Provided critical enhancements using Laravel, PHP, SQL Server.
• Support for all e-channels including ATMs, EFT, ZSS, ZimSwitch, and POS systems.
• Ensured high application availability, proactively resolving incidents and optimizing performance.
• Facilitated system testing, deployment, and pre-certification of banking integrations.
• Provided second-line IT support for banking systems, ATMs, and branch IT custodians.
• Led database development & administration using MS SQL Server.
• Maintained robust backup processes to ensure business continuity.
• Spearheaded process automation to enhance operational efficiency.
• Acted as a key liaison between IT, business, and external vendors to ensure seamless technology adoption.
• Kept the bank at the forefront of technological advancements in financial services.

E-Channels Systems Development & Implementation System Optimization & Performance Enhancement POS, Card & Digital Banking Development Strategic Development & Vendor Collaboration Leadership & Cross-Team Coordination

• Led the development, integration, and support of banking applications, ensuring seamless functionality across Postilion switch integrations (ISO 8583), T24 Core Banking System (R10 & R18), Mobile Banking, and ServiceDesk.
• Engineered and deployed critical e-banking services (Mobile Banking, Debit Cards, POS transactions), optimizing Postilion Real-time, Office, Portal, and Direct Inject systems.
• Translated business requirements into technical specifications, driving innovation and product enhancements across digital banking platforms.
• Developed custom business change requests, implementing updates and improvements in Postilion and T24 Core Banking.
• Conducted root cause analysis and performance tuning to eliminate system inefficiencies in T24, Postilion, and SQL databases.
• Designed and implemented continuous improvements for security, user experience, and interoperability in collaboration with service providers for Agency Banking, Mobile Banking (Android/iOS), POS, and other digital platforms.
• Managed capacity planning and proactive monitoring, ensuring high availability and resilience of e-banking and card services.
• Configured, deployed, and maintained POS terminals (VeriFone Vx675, 520C, e265), Debit Cards, Mobile Banking, and Internet Banking systems.
• Engineered system recovery solutions and security enhancements, aligning with audit recommendations, IT security controls, and compliance standards for payment systems.
• Designed training materials, conducted user training, and facilitated smooth adoption of new features and upgrades.
• Conducted technical testing (SITs & UATs), validating vendor application functionalities and ensuring readiness for final deployment.
• Spearheaded new application rollouts and existing system upgrades, ensuring seamless integration and optimal performance.
• Developed real-time monitoring and reporting solutions, providing data-driven insights for e-banking application performance and service delivery.
• Managed multi-tier support teams (1st, 2nd, and 3rd line support), ensuring swift incident resolution and maximum uptime for digital banking channels.
• Coordinated business strategy and IT planning, aligning technical projects with organizational goals and digital transformation initiatives.

• Contributed to the innovation and support of financial systems employing frameworks like Laravel, PHP, Python, and C#.
• Development of key projects, including the Agribank Off-Book Facilities System, In-Stock Items Management, EcoCash Portal, and Reconciliation System.
• Support and Enhance system integrations with T24 (R10 & R18), Postilion services, and external APIs (SOAP, REST).
• Develop and refine CRB data processing solutions, enhancing automation and efficiency.

• Support the development and configuration of POS machines (VX657, VX520, X990), ATMs (Wincor), and mobile banking platforms (Green 365, VSuite).
• Assist in optimizing Postilion transaction processing and related banking services.
• Develop reporting solutions for transaction monitoring and reconciliation.
• Enhance system functionalities for Visa International services and ACI Portal.

• Assist in configuring and securing network infrastructure, including firewalls, routers, switches, DNS, and DHCP.
• Develop scripts and automation tools to enhance network monitoring and security compliance.
• Contribute to IT audit processes, ensuring adherence to security policies and regulatory requirements.

• Support the development and customization of the ManageEngine ServiceDesk platform.
• Develop automation scripts to streamline IT support operations and issue tracking.
• Assist in training users and creating technical documentation for deployed solutions.
• Provide remote and onsite support for desktops, laptops, tablets, and mobile devices.

• Collaborate on IT projects, focusing on new system implementations and upgrades.
• Assist in the development of secure and scalable IT solutions to enhance operational efficiency.
• Participate in cybersecurity awareness initiatives and digital transformation strategies.