Shelvee Henley
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Associate Performance Coach
T-Mobile
Henrico, VA
02.2023 - Current
- Develop and implement performance improvement plans for customer care experts.
- Coach employees on effective communication skills and conflict resolution strategies.
- Monitor progress towards goals, track results, and report findings to upper management.
- Analyze data related to customer satisfaction levels and provide recommendations for improvement.
Lead Bank Teller
Wells Fargo
Henrico, VA
04.2021 - 01.2023
- Assisted in training new tellers on bank processes and procedures.
- Ensured compliance with all banking regulations and policies.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Developed relationships with customers by providing exceptional service in a friendly manner.
Medicaid Eligibility Specialist
Cover Virginia
Chesterfield, VA
09.2017 - 03.2021
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Researched discrepancies between submitted forms and available records to ensure compliance with regulations.
- Responded promptly to inquiries from applicants, providers and other stakeholders concerning Medicaid services.
- Evaluated appeals of denied applications using established criteria.
Education
Some College (No Degree) - Pharmacy
Professional Career Institute
Richmond, VASkills
- Agenda planning
- Talent Recruitment
- Program Leadership
- Team Training
- Motivational Techniques
- Energetic personality
Timeline
Associate Performance Coach
T-Mobile
02.2023 - Current
Lead Bank Teller
Wells Fargo
04.2021 - 01.2023
Medicaid Eligibility Specialist
Cover Virginia
09.2017 - 03.2021
Some College (No Degree) - Pharmacy
Professional Career Institute
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