Shelvetra Howard
Sanford
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bakery Clerk
BJ's Wholesale
12.2023 - 08.2024
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Front Desk Receptionist
Courtyards of Orlando
08.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Circle K
07.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leave of Absence Coordinator
Sedgwick
03.2020 - 06.2022
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Coordinate the leave process and advise employees throughout their leave, apply appropriate benefits, respond to questions, and evaluate and ensure records, documentation.
- Independently approves and/or denies leave cases based on relevant medical information.
- Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
- Maintains appropriate contact with all associates on leave and coordinates all aspects of return to work for associates on leave.
Prepared Foods Supervisor
Whole Foods Market Inc
12.2014 - 02.2020
- Delivered exceptional service to meet customers' prepared foods needs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Built lasting client relationships by organizing and planning sales events.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Bakery Manager
Publix
05.2007 - 09.2014
- Received complaints from customers and investigated problems to develop balanced solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Went above and beyond to help customers and meet needs, delivering exceptional customer service.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Murrah High School
Jackson, MS06.1993
Skills
- Relationship Building
- Customer Satisfaction
- Critical Thinking
- Customer Relations
- Scheduling
- Active Listening
- Conflict Resolution
- Problem-Solving
- Cultural Sensitivity
Certification
Recovery Coach Academy Pure Valley Educational Service - LA
Recovery Coaches Training by CCAR Facilitated by Pure Valley Educational Services.
Timeline
Bakery Clerk
BJ's Wholesale
12.2023 - 08.2024
Front Desk Receptionist
Courtyards of Orlando
08.2022 - 03.2024
Customer Service Representative
Circle K
07.2022 - 10.2023
Leave of Absence Coordinator
Sedgwick
03.2020 - 06.2022
Prepared Foods Supervisor
Whole Foods Market Inc
12.2014 - 02.2020
Bakery Manager
Publix
05.2007 - 09.2014
High School Diploma -
Murrah High School
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