Shely Ramoo

Work History

Vacasa Vacation Rentals

11.2022 - Current

Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
Prepared rental agreements and documentation for accurate, up-to date property management records.
Streamlined property management processes to enhance efficiency, reducing administrative tasks and time spent on paperwork.
Streamlined workflow efficiency through open communication with the property management team about task priorities and completion status.
Assisted property management team in the implementation of new policies or procedures aimed at enhancing resident experience and overall satisfaction.
Upheld codes and regulations governing materials, processes, and procedures.

Dunkin' Donuts

01.2021 - 07.2022

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

E-Z Edge Inc

04.2017 - 12.2019

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Maintained electronic filing systems and categorized documents.
Provided clerical support to company employees by copying, faxing, and filing documents.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Bushkill Group

02.2016 - 07.2017

Managed a high volume of calls daily while maintaining professionalism and efficiency.
Answered calls, took messages, and transferred calls to correct individuals.
Completed daily cold calling and outreach to build sales pipeline.
Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Answered questions about company offerings with knowledgeable responses about products and services.
Utilized effective time management strategies to prioritize tasks for optimal productivity.