Summary
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Shem Martinez

Nappanee,IN

Summary

Extensive background in customer service, business excellent communication skills, maintain positive relations with customers in high-volume. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Work History

sales associate

Wal-Mart
Arlington, WA
  • Description: greeting customers, locating products, price checking items, organizing store shelves and displays, answer customers questions about policies and services and products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.

Receiving Associate

Newmar
Nappanee, IN
05.2021 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Recorded regular progress and issues with products.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Coordinated warehouse organization scheme and product placements.

sales counselor

L.A. Fitness
Burien, Nappanee, WA, IN
01.2017 - 08.2018
  • Description: meet with customers, knowledgeable with membership plans be professional and presentable, make the customer/member feels welcomed and appreciated build a relationship with the customer/member making a friend and a sale
  • Check up with the customer about their purchase and how it is working for them
  • As a sales counselor it is required to make 75 phone calls a day, send email promotions, computer skills, slides, power points, word docs, logging, send invitations to special events
  • Gather customers information, marketing, generate leads, regional and district meetings, meet with mangers of other companies to offer special offers
  • Telephone skills, math skills, exemplary service, and always close a sale
  • Handling incoming and outgoing shipments, recording merchandise and materials, arranging for product transportation, and verifying the accuracy of the shipment documents.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

sales consultant

Sears
Tukwila, WA
01.2017 - 01.2017
  • Sears
  • Phone number: 206-241-3400
  • Address: 301 south center mall, : meet with customers/members daily, knowledge with equipment and sales prices
  • Demonstrate how the equipment works, inform customer/member about protection plans that can be purchased with product
  • Checking if inventory is up to date and everything is available
  • Follow up on client's satisfaction
  • If necessary, price match to make a sale
  • Offer customers/members sears credit card
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Education

High School Diploma -

Delphi High School
Delphi, IN
11.2018

Associate of Science - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2023

Skills

  • Communication, positivism, energetic, meticulous, computer skills, exemplary service, math skills, sales pitch, computer skills, telephone skills, checking, credit cards, closing store calculating end of day sales and taking all cash and checks to vault
  • Sales Trends
  • Customer Needs Assessment
  • Educational Sales
  • Teamwork and Collaboration
  • Upselling Techniques
  • Customer Service
  • Answering Customer Questions
  • Credit and Cash Transactions
  • Persuasive Selling
  • Microsoft PowerPoint
  • Google Spreadsheets

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Receiving Associate

Newmar
05.2021 - Current

sales counselor

L.A. Fitness
01.2017 - 08.2018

sales consultant

Sears
01.2017 - 01.2017

High School Diploma -

Delphi High School

Associate of Science - Business Administration

Ivy Tech Community College of Indiana

sales associate

Wal-Mart

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Shem Martinez