Shema Fruit
Albans NY,NY
Summary
Dynamic customer service professional with experience at Lowe's, excelling in transaction processing and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in inventory management and team collaboration, consistently achieving operational goals while fostering a positive shopping experience. Fluent in English and Kinyarwanda.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier,customer Service, Call Representative
Lowe's
Albany, NY
01.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided expert guidance on store offerings.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Handled customer returns and exchanges, ensuring compliance with store policies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Participated in promotional events, effectively communicating product features to drive sales initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Delivery Associate, Warehouse Associate
DCS
Albany, NY
06.2025 - 12.2025
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
After-School Tutor
YMCA Child Development Center
Albany, NY
04.2024 - 05.2025
- Developed individualized learning plans to enhance students' academic performance.
- Facilitated engaging after-school activities to promote social and emotional growth.
- Monitored student progress and provided constructive feedback to encourage improvement.
- Collaborated with parents and teachers to address academic challenges and support student success.
- Implemented effective teaching strategies to cater to diverse learning styles within groups.
- Organized group tutoring sessions that fostered teamwork and peer collaboration among students.
- Trained new tutors on best practices for student engagement and educational support techniques.
- Evaluated educational materials for relevance and effectiveness in meeting curriculum standards.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with parents to develop appropriate tutoring lessons.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
Fulfillment Associate, Customer Service,cushier
Target
Albany, NY
08.2024 - 12.2024
- Accurately processed customer orders to ensure timely fulfillment and delivery.
- Operated warehouse equipment, including pallet jacks and forklifts, to transport products efficiently.
- Maintained inventory accuracy through regular cycle counts and stock replenishment activities.
- Collaborated with team members to enhance workflow and meet daily operational goals.
- Organized merchandise on shelves, ensuring optimal presentation and accessibility for customers.
- Assisted in training new associates on safety protocols and operational procedures.
- Monitored product quality during packing to maintain standards of excellence for customer satisfaction.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Implemented improvements in packaging processes to reduce waste and enhance efficiency.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Tutor
Plane International
Gastibo Rwanda
01.2023 - 06.2023
- Facilitated engaging tutoring sessions to enhance comprehension and retention.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with educators to align tutoring strategies with curriculum goals.
- Ma
- Developed personalized learning plans for diverse student needs.
- Created instructional materials that supported various learning styles and preferences.
Education
High School Diploma - Mathematically
Albany High Schoo
Albany, NYSkills
- I am able to speak English, Kinyarwanda ,Kirundi little bit of Swahili
- Customer transaction processing
- Point-of-sale operation
- Product knowledge enhancement
- Inventory management support
- Complaint resolution techniques
- Customer relationship building
- Multitasking abilities
- Order fulfillment accuracy
- Team collaboration skills
- Flexible scheduling adaptability
- Effective communication strategies
- Customer service
Certification
Drivers license
Combating Sexual Harassment in the Workplace (NY)
Timeline
Delivery Associate, Warehouse Associate
DCS
06.2025 - 12.2025
Cashier,customer Service, Call Representative
Lowe's
01.2025 - Current
Fulfillment Associate, Customer Service,cushier
Target
08.2024 - 12.2024
After-School Tutor
YMCA Child Development Center
04.2024 - 05.2025
Tutor
Plane International
01.2023 - 06.2023
High School Diploma - Mathematically
Albany High Schoo