Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Shemar Collins

Dallas,TX
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Shemar Collins

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
years of professional experience
5
Certificate
2
years of post-secondary education

Work History

Capital one

Powerup Engineer
08.2021 - Current

Job overview

  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
  • Provided customer support and technical support to 40+ customers daily.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Amazon

DSP Delivery Driver
10.2020 - 07.2021

Job overview

  • Load van and deliver at up to 200 locations per day
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Drive large vans in all weather conditions, during day and after dark, and through busy downtown areas.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

24 hour fitness

Sales Associate
06.2018 - 09.2020

Job overview

  • Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with appropriate resources
  • Achieved or exceeded company-defined sales quotas.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Informed customers of promotions to increase sales productivity and volume.

Education

El Centro College
Dallas, TX

Associate of Science from Computer And Information Systems Security
08.2019 - 07.2021

University Overview

  • 3.5 GPA

Bacone College
Muskogee, OK

No Degree from Criminal Justice
05.2018

Skills

  • Microsoft Certification
  • Training Material Development
  • Technical Equipment Inspection
  • Mobile Device Management
  • Technical Support and Assistance
  • VMware ESXi
  • Auditing Service Requests
  • Software and Hardware Implementation
  • Microsoft Active Directory
  • Network and Server Troubleshooting
  • Customer Communication and Empathy
  • Microsoft Windows and Office

Certification


System Administration and IT Infrastructure Services License - [Timeframe: Never expire]The Bits and Bytes of Computer Networking Training - [Time frame: Never expire]IT Security: Defense against the digital dark arts

[Time frame: Never expire]

Operating Systems and You: Becoming a Power User Timeframe: Never expireTechnical Support Fundamentals[Time frame: Never expire]
Availability
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sunday
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evening
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Timeline

Powerup Engineer

Capital one
08.2021 - Current

DSP Delivery Driver

Amazon
10.2020 - 07.2021

El Centro College

Associate of Science from Computer And Information Systems Security
08.2019 - 07.2021

Sales Associate

24 hour fitness
06.2018 - 09.2020

Bacone College

No Degree from Criminal Justice

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Shemar Collins