Summary
Work History
Education
Skills
Timeline
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Shemar Devoe

Lauderhill,FL

Summary

Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Walgreens and other leading companies. Excelled in enhancing customer satisfaction and fostering team collaboration. Skilled in problem-solving and efficient time management, significantly contributing to improved store performance and operational efficiency.

Work History

Sales Associate

Walgreens
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Ensured compliance with store policies during return, exchange and refund transactions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Shift Leader

RaceTrac
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Shipping and Receiving Clerk

BMP Worldwide
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Education

Boyd H. Anderson High School
Lauderdale Lakes, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Verbal/written communication

Timeline

Sales Associate

Walgreens

Shift Leader

RaceTrac

Shipping and Receiving Clerk

BMP Worldwide

Boyd H. Anderson High School
Shemar Devoe