Shemar Kinglock
Panama City Beach,FL
Summary
Adaptable front desk receptionist with experience in various industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules and maintaining reception and waiting for areas. Hands-on skills in using applications such as MS Office.
Overview
7
7
years of professional experience
Work History
Server
Señor Frog’s Restaurant
03.2023 - 12.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
Tidewaters Beach Resort
10.2022 - 04.2023
- Greeted walk-in guests at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated bills for services rendered and collected and processed customer payments for registration purposes.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Bank Teller
Bank Of Jamaica
08.2016 - 04.2022
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Executed wire transfers, stop payments and account transfers.
Education
Bachelor of Science - Management Studies, Major Accounting
University of The West Indies
Kingston, Jamaica02.2022
High School Diploma -
Mona High School
Kingston, Jamaica06.2016
Skills
- Customer service
- Time Management
- Team Collaboration
- Oral and Writing Communication
- Technical Support
- Problem-Solving Skills
- Administrative Skills
Timeline
Server
Señor Frog’s Restaurant
03.2023 - 12.2023
Front Desk Receptionist
Tidewaters Beach Resort
10.2022 - 04.2023
Bank Teller
Bank Of Jamaica
08.2016 - 04.2022
Bachelor of Science - Management Studies, Major Accounting
University of The West Indies
High School Diploma -
Mona High School
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