Summary
Overview
Work History
Education
Skills
Timeline
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Shemar Nutt

Omaha,Nebraska

Summary

With a decade of overall experience, including five years in an Administrative role, I specialize in managing property valuation protest for property owners at the Board of Equalization. I ensure efficient office operations by organizing files systematically and providing timely responses to inquiries from county offices and citizens. Additionally, I oversee two offices: one handling files and call center operations, and the other managing appraisers and ensuring smooth operations for both offices. I troubleshoot various technological issues, optimizing call center operations such as phone functionalities and login processes to uphold seamless departmental functionality.

Overview

9
9
years of professional experience

Work History

Retail Associate

Nike- Factory Outlet
Gretna, NE
11.2021 - Current
  • Demonstrated exceptional problem-solving skills and professionalism in addressing consumer concerns and complaints promptly, fostering satisfaction and long-term loyalty
  • Maintained a 60% customer retention rate, building relationships, loyalty, and trust with consumers
  • Tirelessly demonstrated dedication and teamwork, earning the title of Athlete of the month for consistently exceeding performance expectations and supporting colleagues in achieving shared goals.

Administrative Coordinator

Douglas County- Board of Equalization
Omaha, NE
06.2015 - Current
  • Implemented a streamlined inventory management process that resulted in significant cost savings for the county. By developing efficient documentation and data processing procedures, optimized inventory levels, and minimized waste, resulting in 35% in cost savings for our office annually.
  • Led the initiative to transition client interactions to an online portal, resulting in a remarkable reduction of over half in paper and office supply consumption. By spearheading this transition, we not only significantly minimized waste but also optimized operational efficiency, enhancing our office's environmental sustainability efforts while achieving substantial cost savings.
  • Championed the establishment of an honest and welcoming workplace culture, resulting in a remarkable 75% employee retention rate over the past four years. By fostering an environment built on trust and friendliness, successfully increased the number of returning employees, surpassing previous retention rates and contributing to the overall success and stability of the office.

Education

Bachelor of Multidisciplinary Studies- Concentration in Psychology -

University of Nebraska At Omaha
05.2024

Skills

  • Business Analysis
  • Risk Mitigation
  • Emotional Regulation
  • Customer Relationship Management
  • Project Management
  • Organization & Planning
  • Fluent in MS Excel & Word
  • Technical Support
  • Complex Problem Solving
  • Customer Service
  • Teamwork and Collaboration
  • Product Knowledge
  • Phone Etiquette
  • Sales goal achievement
  • Tech-Savvy
  • Scheduling appointments
  • Customer Database Systems
  • Event Planning
  • Office Opening and Closing
  • Attention to Detail

Timeline

Retail Associate

Nike- Factory Outlet
11.2021 - Current

Administrative Coordinator

Douglas County- Board of Equalization
06.2015 - Current

Bachelor of Multidisciplinary Studies- Concentration in Psychology -

University of Nebraska At Omaha

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Shemar Nutt