Shemar Penson
Lufkin,TX
Summary
Proven leader in retail management, adept at driving sales growth and enhancing customer experience, showcased during tenure at Shoe Carnival. Excelled in strategic merchandising and problem-solving, achieving consistent sales uplift. Skilled in POS systems and customer service, I spearhead teams towards excellence in store organization and customer engagement, ensuring operational efficiency and satisfaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Shoe Carnival
03.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Store Associate
Bed Bath & Beyond
01.2020 - 12.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Education
Associate of Applied Science - Business And Management
Angelina College
Lufkin, TX12.2024
Skills
- Problem-Solving
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- POS systems operations
- Sales expertise
- Strategic Merchandising
- Microsoft Office Suite
- Relationship building and management
- Team Leadership
Languages
English
Full Professional
Timeline
Assistant Store Manager
Shoe Carnival
03.2021 - Current
Store Associate
Bed Bath & Beyond
01.2020 - 12.2020
Associate of Applied Science - Business And Management
Angelina College
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