Shemar Penson
Lufkin
Summary
Dynamic banking professional with extensive experience at Regions Bank, excelling in transaction processing and customer service. Proven ability to enhance workflow efficiency and resolve conflicts with patience and empathy. Skilled in cash handling and digital banking tools, consistently delivering exceptional customer experiences while maintaining compliance with regulations.
Overview
6
6
years of professional experience
Work History
Bank Teller
Regions Bank
04.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided information on bank products and services.
- Maintained cash drawer integrity by balancing daily transactions and reporting discrepancies promptly.
- Collaborated with team members to enhance customer service delivery and streamline workflow processes.
- Utilized banking software to manage account data, track transactions, and generate reports as needed.
- Resolved customer issues by identifying needs and recommending appropriate solutions or referrals.
- Educated customers on digital banking tools, promoting self-service options for increased efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Assistant Store Manager
Shoe Carnival
03.2020 - 04.2025
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Trained new staff on company policies, procedures, and customer service standards.
- Monitored inventory levels, facilitating timely restocking to maintain optimal product availability.
- Collaborated with management to develop promotional campaigns that increased foot traffic and sales volume.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Associate of Science - Business Management
Angelina College
Lufkin, TX12.2024
Skills
- Cash handling
- Customer service
- Banking regulations
- Transaction processing
- Team collaboration
- Workflow optimization
- Conflict resolution
- Digital banking tools
- Financial reporting
- Data entry accuracy
- Attention to detail
- Professionalism and courtesy
- Patience and empathy
- Relationship building
Languages
English
Native or Bilingual
Timeline
Bank Teller
Regions Bank
04.2025 - Current
Assistant Store Manager
Shoe Carnival
03.2020 - 04.2025
Associate of Science - Business Management
Angelina College