Shemar Taylor
Clarksdale,MS
Summary
Dynamic Customer Account Representative with proven success at Rent-A-Center, excelling in client retention and relationship building. Skilled in CRM software and effective communication, I enhanced customer satisfaction by proactively addressing concerns, resulting in increased loyalty. Recognized for my ability to resolve disputes and foster collaboration within teams to improve service delivery.
Overview
5
5
years of professional experience
Work History
Customer Account Representative
Rent-A-Center
10.2024 - 10.2025
- Assisted customers with account inquiries and payment processing
- Provided product knowledge to enhance customer satisfaction and retention
- Resolved disputes and complaints through effective communication strategies
- Maintained accurate account records using company software systems
- Educated customers on rental agreements and policies to ensure compliance
- Collaborated with team members to improve service delivery processes
- Developed strong relationships with clients to foster loyalty and repeat business
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.
- Facilitated successful account transitions during employee turnover periods by thoroughly documenting all pertinent details and ensuring seamless handoffs between representatives.
- Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
Customer Service Representative
DHL Supply Chain
12.2022 - 07.2024
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Managed order processing through internal systems to ensure efficient fulfillment.
- Collaborated with team members to resolve customer issues and enhance service delivery.
- Educated customers on product features, improving overall satisfaction and retention.
- Documented customer interactions in CRM software for tracking and follow-up purposes.
- Adapted quickly to changing priorities and demands in a fast-paced environment.
- Streamlined communication processes between departments to improve response times.
- Participated in training sessions to stay updated on company policies and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Home Depot
05.2020 - 08.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring products were well-stocked and visually appealing.
- Processed transactions efficiently using point-of-sale systems, improving checkout speed and accuracy.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Resolved customer complaints effectively, contributing to increased satisfaction and loyalty.
- Implemented in-store promotions and special events to boost sales and drive customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Clarksdale Highschool
Clarksdale, MSSkills
- Strong negotiation
- Data entry proficiency
- Client retention strategies
- CRM software expertise
- Up-selling techniques
- Goal oriented
- Customer engagement
- Customer relationship management
- CRM proficiency
- Sales expertise
- Sales proficiency
- Account management
- Data tracking
- Prospecting skills
- Communication and negotiations
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Data entry skills
- Creative problem solving
- Decision-making
- Relationship building
- Payment scheduling
- Microsoft office
- Documentation and recordkeeping
- Documentation skills
- Professional ethics
- Negotiation and resolution
- Team building
- Analytical and critical thinking
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Conflict resolution
- Computer literacy
- Goal setting
- Problem identification
- Professionalism
- Pleasant telephone demeanor
- Basic mathematics
- Payment processing
- Record keeping
- Time management abilities
- Continuous improvement
- Adaptability
- Customer retention
- Telephone etiquette
Timeline
Customer Account Representative
Rent-A-Center
10.2024 - 10.2025
Customer Service Representative
DHL Supply Chain
12.2022 - 07.2024
Sales Associate
Home Depot
05.2020 - 08.2022
High School Diploma -
Clarksdale Highschool