Shemariah Terry
Summary
Proven leader in enhancing customer experiences and streamlining operations, notably at RI International. Expert in problem-solving and quality assurance, I've significantly improved satisfaction rates and operational efficiency. Skilled in fostering team collaboration and driving product and service advancements through insightful customer relations and feedback analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Milieu Specialist
RI International
09.2023 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Manager
Family Dollar
07.2017 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Retail Merchandiser
SAS
06.2021 - 03.2023
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
Peer Support Specialist
RHA Health Services LLC
10.2017 - 05.2021
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Education
High School Diploma -
Sam Houston High School
Arlington, TX06-1990
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Certification
Peer Support Certification 2018
Timeline
Milieu Specialist
RI International
09.2023 - 05.2024
Retail Merchandiser
SAS
06.2021 - 03.2023
Peer Support Specialist
RHA Health Services LLC
10.2017 - 05.2021
Assistant Manager
Family Dollar
07.2017 - 05.2023
High School Diploma -
Sam Houston High School
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