Summary
Overview
Work History
Education
Skills
Timeline
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SHEMARR BARR

Brooklyn

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience

Work History

Child Care Helper

PABLO MOYA-HERNANDEZ
Brooklyn
04.2025 - Current
  • Secured indoor and outdoor premises to protect children.
  • Enforced rules to teach good manners and maintain safe environment.
  • Helped maintain a clean, organized, and safe environment for the children to play in.
  • Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
  • Dressed children and changed diapers.
  • Instructed children on proper hygiene habits such as hand washing and brushing teeth.
  • Implemented positive discipline techniques to guide children's behavior.

H&M Sales Advisor - 5th Ave NYC

H&M Sales
New York
04.2024 - 09.2024
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conducted market research to identify trends and opportunities for growth.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Developed key customer relationships to increase sales.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Medical Office Secretary

Elite Medical Group
Brooklyn
05.2023 - 09.2023
  • Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
  • Managed physician correspondence and drafted medical reports.
  • Answered incoming calls and responded to inquiries from patients and staff members.
  • Greeted patients, collected personal information and verified insurance coverage.
  • Ensured all HIPAA regulations were followed when handling confidential patient information.
  • Managed patient records by entering data into a computerized system.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Provided administrative support to medical staff, including data entry and document preparation.

Education

Bachelor of Arts - BUSINESS ADMINSITRATION

College of Southern Maryland
La Plata, MD

Skills

  • Customer relationship management
  • Time management
  • Effective communication
  • Active listening
  • Child safety
  • Team building
  • Professional demeanor
  • Friendly and respectful
  • Microsoft office

Timeline

Child Care Helper

PABLO MOYA-HERNANDEZ
04.2025 - Current

H&M Sales Advisor - 5th Ave NYC

H&M Sales
04.2024 - 09.2024

Medical Office Secretary

Elite Medical Group
05.2023 - 09.2023

Bachelor of Arts - BUSINESS ADMINSITRATION

College of Southern Maryland

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