Shemeca Hatcher
Aiken
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Counseling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.
Knowledgeable . Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Digital Tax LLC
01.2018 - Current
- Conducted thorough reviews of financial documents for accuracy and completeness.
- Collaborated with clients to gather necessary documentation and address inquiries promptly.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Team Leader
Chic-Fil-A
10.2019 - 08.2023
- Led daily team operations, ensuring high-quality service and compliance with company standards.
- Trained and mentored new staff, enhancing team performance and service efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced wait times.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Monitored food safety practices, ensuring adherence to health regulations and quality assurance standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Counselor
Nurture Home
07.2010 - 02.2014
- Implemented evidence-based practices to enhance counseling effectiveness and client engagement.
- Trained staff on crisis intervention protocols to improve safety and response strategies.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Counselor
Helping Hand Home for Children
01.2009 - 05.2013
- Developed personalized counseling plans to address individual needs of children.
- Facilitated group therapy sessions to promote social skills and emotional wellbeing.
- Collaborated with multidisciplinary teams to ensure comprehensive care for children.
- Mentored junior counselors in effective therapeutic techniques and case management strategies.
- Monitored progress of clients, adjusting interventions based on behavioral assessments.
- Advocated for children's rights within community programs, fostering partnerships for support services.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
High School Diploma -
Aiken High School
Aiken, SC06-1995
Skills
- Client relationship building
- Workload management
- Scheduling
- Client consultation
- Time management
- Problem-solving
- Task prioritization
- Video editing
- Multitasking and organization
- Excellent communication
- Relationship building
Timeline
Team Leader
Chic-Fil-A
10.2019 - 08.2023
Independent Contractor
Digital Tax LLC
01.2018 - Current
Counselor
Nurture Home
07.2010 - 02.2014
Counselor
Helping Hand Home for Children
01.2009 - 05.2013
High School Diploma -
Aiken High School