Shemechia Hereford
Toney
Summary
Detail-oriented professional with a proven track record in problem-solving, customer engagement, and dispute resolution. Recognized for building customer loyalty and satisfaction through exceptional service delivery. Seeking a challenging role as a Liability Determination Adjuster, leveraging diverse background in customer service, administrative support, conflict resolution, and thriving in fast-paced environments. Quick learner with solid understanding of investigative techniques and strong interest in insurance claims and liability evaluation. Committed to delivering accurate assessments while developing expertise in insurance regulations and claims processes.
Overview
19
19
years of professional experience
Work History
Claims Resolution Specialist
AllState
02.2025 - Current
- Implemented best practices for documentation, ensuring compliance with regulatory standards and company policies.
- Investigated and resolved complex claims issues by analyzing documentation, policy guidelines, and correspondence with internal departments and external parties.
- Coordinated services such as establishing inspections for initial estimates, assistance with referrals for repairs and replacement rentals.
- Maintained detailed records of claim activities and ensured compliance with regulatory standards and company policies.
Claims Associate
Asurion
12.2023 - 02.2025
- Evaluate and process insurance claim forms, ensuring thorough investigation and accurate documentation.
- Coordinate repair scheduling and inventory assignment to optimize service efficiency.
- Provide support in claims management and dispute resolution, enhancing customer satisfaction.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Account Manager
Verizon
03.2022 - 12.2023
- Resolved accounting, billing, and service delivery issues to uphold client satisfaction and loyalty.
- Established enduring client relationships by providing precise pricing information and focusing on customer needs.
- Informed clients about new offerings, enhancing engagement and awareness of the brand's products and services.
- Analyzed customer feedback to identify and implement enhancements, reinforcing positive customer experiences and brand loyalty.
- Remote
Branch Manager
Triton Management Group
09.2018 - 02.2022
- Managed loan application procedures, ensuring accuracy in documentation and adherence to audit requirements.
- Fostered customer relationships, effectively resolving inquiries and disputes, while driving sales growth initiatives.
- Evaluated and bolstered staff performance through targeted development plans, contributing to enhanced operational efficiency.
Office Manager
Easy Money
06.2015 - 09.2018
- Streamlined workflow processes, enhancing staff productivity and performance through continuous monitoring and strategic adjustments.
- Fostered team development and customer satisfaction by implementing a mentoring program and proactive problem-resolution practices.
- Optimized operational efficiency by overseeing employee recruitment, scheduling, and performance goal setting.
Sales Associate/Cashier
Habitat for Humanity
07.2012 - 03.2014
- Managed cash register operations, provided customer support in purchase decisions, and maintained precise inventory records.
- Enhanced customer satisfaction and loyalty by delivering attentive service and informed product recommendations.
- Collaborated with management to address customer concerns and contributed to an increase in sales through strategic product promotion.
Retention Specialist
DIRECTV
01.2007 - 06.2011
- Fostered positive customer relationships, enhancing loyalty and driving increased referrals through effective problem-solving and decision-making.
- Adapted service offerings to meet evolving customer needs, ensuring responsive and tailored solutions.
- Assessed and refined customer retention tactics, leading to the development of innovative strategies for long-term customer engagement.
Assistant
Congressman Randy Hinshaw
02.2006 - 12.2006
- Managed critical administrative functions, including processing incoming phone calls and maintaining office supplies, ensuring seamless business operations.
- Improved document management by reviewing and editing for accuracy and clarity, while also implementing filing systems for efficient information retrieval.
Education
Associate of Business Administration - Business Management
Calhoun Community College
Huntsville, AL01.2026
Skills
- Effective time management
- Claims analysis
- Persuasive Negotiations
- Goals and Performance
- Account Management
- Customer Satisfaction
- Financial regulations adherence
- Persuasive communication skills
- Performance Improvement
- Conflict resolution skills
- Problem Solving
- Active Listening
- Experienced in software usage
Timeline
Claims Resolution Specialist
AllState
02.2025 - Current
Claims Associate
Asurion
12.2023 - 02.2025
Account Manager
Verizon
03.2022 - 12.2023
Branch Manager
Triton Management Group
09.2018 - 02.2022
Office Manager
Easy Money
06.2015 - 09.2018
Sales Associate/Cashier
Habitat for Humanity
07.2012 - 03.2014
Retention Specialist
DIRECTV
01.2007 - 06.2011
Assistant
Congressman Randy Hinshaw
02.2006 - 12.2006
Associate of Business Administration - Business Management
Calhoun Community College
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