QuickBooks
Shemecka Johnson
General Manager
Charlottesville,VA
Summary
Coordinated General Manger with more than 16 years of experience working in the hospitality industry. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Comfort Inn & Suites
Orange, VA
11.2021 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends and competitor activities to create competitive advantages.
General Manager
Comfort Inn By Choice Hotels
Charlottesville, VA
06.2020 - 11.2021
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Executive Housekeeper
Graduate Hotel
Charlottesville, United States
11.2018 - 06.2020
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Director of Housekeeping
Sheraton Roanoke Hotel & Conference Center
ROANOKE, United States
11.2017 - 11.2018
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
Director of Housekeeping
Virginia Crossings Hotel And Conference Center
Glen Allen, VA
01.2017 - 11.2017
Director of Environmental Services
Medical Facilities Of America
Charlottesville, VA
01.2016 - 01.2017
Executive Housekeeping Manager
Holiday Inn University
Charlottesville, VA
01.2014 - 01.2016
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 08.2001 - 05.2002
Associate of Applied Science - Business Administration
American National University - Salem
Salem, VA 03.2016 - 05.2018
Skills
Client account management
undefinedSoftware
Opera
OnQ
ChoiceMax
ADP
Paychex
Excel
Fosse
Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Comfort Inn & Suites
11.2021 - Current
General Manager
Comfort Inn By Choice Hotels
06.2020 - 11.2021
Executive Housekeeper
Graduate Hotel
11.2018 - 06.2020
Director of Housekeeping
Sheraton Roanoke Hotel & Conference Center
11.2017 - 11.2018
Director of Housekeeping
Virginia Crossings Hotel And Conference Center
01.2017 - 11.2017
Associate of Applied Science - Business Administration
American National University - Salem
03.2016 - 05.2018
Director of Environmental Services
Medical Facilities Of America
01.2016 - 01.2017
Executive Housekeeping Manager
Holiday Inn University
01.2014 - 01.2016
High School Diploma -
Penn Foster Career School
08.2001 - 05.2002
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