Shemeika DosSantos
Fall River,MA
Summary
An energetic and dependable individual seeking employment. Ability to lead, train and maintain. Self- motivated, productive and organized. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
PCA
Private Care
01.2023 - 07.2023
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
CNA Student
Private Care
06.2021 - 02.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared with empathy and compassion to build positive patient and family relationships.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
CNA
One Solutions Home Care Llc
09.2019 - 05.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Sales Representative
Solutions Wireless
02.2018 - 03.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Sales Representative
MetroPCS
02.2013 - 10.2018
- Service
- Sales
- Bill payments
- Phone activation/reactivation
- Handle money/creditcard transaction
- Inventory
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Counter Clerk
Dunkin Donuts
08.2012 - 07.2015
- Assist people with food selections
- Handle cash and credit transactions
- Provide a sanitary and clean environment
- Stock products
Education
High school diploma or GED -
Bristol Community College
Fall River, MA05.2024
Skills
- Skills Summary:
- Microsoft Word 2010
- Throat Culture
- Venipuncture
- Vital Signs
- BLS Healthcare Provider/Heartsaver First Aid
- Urinalysis
- Glucometry
- HCG Testing
- Hct & Hgb Testing
- Capillary Puncture
- Fecal Occult Testing
- Medisoft
- Specimen Transportation
- Infection Control Standards
- Patient Information Collection
- IV Discontinuation
- Complex Problem-Solving
- Product Management and Pricing
- Onsite Product Demonstrations
- Product Promotion
- Exceeding Customer Expectations
- Problem-Solving Strengths
- Building Customer Loyalty
- Register Opening and Closing
- Microsoft Office
Timeline
PCA
Private Care
01.2023 - 07.2023
CNA Student
Private Care
06.2021 - 02.2023
CNA
One Solutions Home Care Llc
09.2019 - 05.2021
Sales Representative
Solutions Wireless
02.2018 - 03.2019
Sales Representative
MetroPCS
02.2013 - 10.2018
Counter Clerk
Dunkin Donuts
08.2012 - 07.2015
High school diploma or GED -
Bristol Community College
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