Shemeka Collins
Brookhaven
Summary
Experienced professional with a strong background in customer service, adept at resolving issues and enhancing client relationships. Demonstrates excellent communication, problem-solving, and team collaboration skills. Seeking to leverage expertise in a Customer Service Representative role to contribute to a dynamic team and drive customer satisfaction. Detail-oriented professional with 3+ years of experience in [field]. Skilled in [key skills]. Seeking to contribute to [type of team/company or goal]. Motivated recent graduate with a background in [field]. Eager to apply skills in [skill area] and grow within a dynamic organization. A(n) [role] experienced in [field/industry], skilled in [top 2–3 skills], and looking to make a meaningful impact. Creative thinker with a passion for [field]. Experienced in [tools or platforms]. Looking to bring fresh ideas to a forward-thinking team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sitel
02.2022 - 09.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner. Cultivated strong relationships with customers to enhance loyalty and encourage repeat business. Coordinated with team members to streamline operations and improve overall service efficiency.
- Resolved customer inquiries, ensuring accurate information delivery and satisfaction.
- Assisted patients with appointment scheduling and insurance verification processes.
- Assisted customers with medication delivery status.
- Assisted customers with medication refills.
- Assisted with billing, making payment.
- I have made complaints for customers.
- Assisting customers with prior authorizations and the status of the authorizations on approvals and non-approvals status.
- Sent over refill forms through electronic fax for customer refills.
- hippa trained as well
Food Service
Bromas Deli
04.2009 - 12.2024
- Worked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Responded quickly to meet customer needs and resolve problems.
Education
High School Diploma - General Studies
MS Jobs Corps
Crystal Springs, MS01.2009
Skills
- Active listening
- Data entry
- Critical thinking
- Adaptability and flexibility
- Time management
- Problem-solving
- Call center experience
- Computer proficiency
- Team collaboration
- Call center operations
- Product knowledge
- Client relations
- Complaint handling
- Problem resolution
- Microsoft Outlook
Certification
ServSafe Certified
Timeline
Customer Service Representative
Sitel
02.2022 - 09.2025
Food Service
Bromas Deli
04.2009 - 12.2024
High School Diploma - General Studies
MS Jobs Corps