Shemeka Harris
Summary
Branch Manager, 21 years of experience in the finance industry. A professional. Charged with managing the day to day operations of a financial institutions branch. Responsibilities include developing business plans and attaining sales goals, delivering great customer care, and growing revenue through increased lending activity. Managing employees, ensuring sales targets are met, staff training, marketing and compliance and making credit decisions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Lendmark Financial
05.2023 - Current
- Responsible for the administration and efficient daily operation of a full service branch office
- Lending, Product Sales, Customer Service, Security, Safety, Collections
- Achieves individual and branch sales goals through new business sales, referrals and retention of account relationships
- File garnishments as needed
Branch Manager
One Main Financial
05.2018 - 05.2023
- Built strong rapport with new and existing clients to better serve financial needs
- Maximized branch revenue by optimizing daily operations
- Analyzed customer needs and credit and provided best options, selling products and services
Branch Manager
Western Finance
09.2016 - 05.2018
- Managed and inspired team members to perform to full potential, driving branch profitability
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collected and made resolutions for past due accounts
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll
- Filed Garnishments as needed
Store Manager
Speedee Cash of Alabama
08.2010 - 09.2016
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
- Keep accounts current and funds deposited to keep onsite cash flow. Balanced checkbooks daily and entered into quickbooks
- Maintained records and created reports as needed
- Filed garnishments as needed
Education
Associates Of Arts Degree - Business Management/Business Administration
Concordia College Selma
Skills
- QuickBooks Experience
- Debt/Credit Management
- Loan Origination
- Collections Proficiency
- Production Oriented
- Account Manager
- Training and Development
- Microsoft Office Applications
- Underwriter
- Leadership
Certification
Life and Health Insurance State Certification
Timeline
Branch Manager
Lendmark Financial
05.2023 - Current
Branch Manager
One Main Financial
05.2018 - 05.2023
Branch Manager
Western Finance
09.2016 - 05.2018
Store Manager
Speedee Cash of Alabama
08.2010 - 09.2016
Associates Of Arts Degree - Business Management/Business Administration
Concordia College Selma
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