Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shemeka Knight

Summary

I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level .I am also ready to help team achieve company goals. I'm seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm willingness to take on added responsibilities to meet team goals. I am detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Telemarketing Agent

Ask Telemarketing
12.2021 - Current


  • Cold called over [Number] potential customers per day to help with marketing efforts and increase sales.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Called prospective customers in designated market area to qualify leads.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Asked pertinent questions to understand customer requirements.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Recorded and updated customer information in online systems.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Qualified leads and set up customer appointments for outside sales team.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Overcame objections using friendly, persuasive strategies.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Census Bureau Enumerator

United States Census Bureau
07.2021 - 10.2021
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Attended team meetings to develop job knowledge.
  • Conducted interviews with participants to assess eligibility.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Leveraged smartphones to record information.
  • Communicated with Census takers via phone to answer questions and expedite process.

Assembly

Hwashin America Corporation
06.2012 - 08.2021
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Boxed, labeled, and transported items to support assembly operations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Followed outlined specifications to implement assembly plans.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Streamlined production process to maximize safety and productivity.
  • Monitored production to determine adherence to schedule and minimize delays.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Completed precise measurements using special tools.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Monitored product quality at all stages of production process.
  • Updated quality control records and reports.
  • Followed safety protocols while handling hazardous materials.
  • Provided feedback to production team regarding product quality.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Operated and maintained testing equipment.
  • Repaired faults, reassembled products, and completed additional tests.
  • Assisted in developing inspection and testing protocols.
  • Utilized quality control software to track and analyze product data.
  • Provided technical support to production personnel.
  • Investigated customer complaints to take necessary corrective actions.
  • Weighed products prior to shipment to confirm accuracy.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Coordinated with systems partners to finalize designs and confirm requirements.

Census Bureau Enumerator

United States Census Bureau
07.2010 - 10.2011
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Attended team meetings to develop job knowledge.
  • Communicated with Census takers via phone to answer questions and expedite process.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.

Forklift and Tugger Operator

GLOVIS Alabama, LLC
06.2009 - 10.2010
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.

Education

No Degree - Psychology

LBWCC
750 Greenville Bypass # A, Greenville, AL 36037

Skills

  • Clerical Support
  • Verbal Communication
  • Written Communication
  • Computer Skills
  • Customer Relations
  • MS Office
  • Email and Telephone Etiquette
  • Call Documentation
  • Negotiation and Persuasion
  • Documentation and Reporting
  • Adaptability and Dependability
  • Attention to Detail
  • Complaint Resolution
  • Strategic Decision-Making
  • Professional Communication

Timeline

Telemarketing Agent

Ask Telemarketing
12.2021 - Current

Census Bureau Enumerator

United States Census Bureau
07.2021 - 10.2021

Assembly

Hwashin America Corporation
06.2012 - 08.2021

Census Bureau Enumerator

United States Census Bureau
07.2010 - 10.2011

Forklift and Tugger Operator

GLOVIS Alabama, LLC
06.2009 - 10.2010

No Degree - Psychology

LBWCC

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Shemeka Knight