Shemeka Land
Windsor Mill,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Specialist II
Maryland Department Of Labor L&I (MOSH)
08.2022 - Current
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled incoming and outgoing mail.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Office Secretary III
Maryland Department Of Labor
04.2016 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Office Secretary II
Maryland Department Of Labor
04.2014 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained electronic filing systems and categorized documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered technical support and troubleshot issues to enhance office productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Intermittent Claims Associate I
Maryland Department Of Labor
04.2012 - 04.2014
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Maintained accurate and up-to-date records of claim information for future reference.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Pin Resets for debit cards.
- Run work backgrounds for federal agencies per request.
Education
High School Diploma -
Milford Mill Academy
Baltimore, MD05.1997
Skills
- Videoconference Preparation
- Event Coordination
- Document Management
- Data Entry
- Confidential Document Control
- Proficient in Microsoft Suite/ Google Suite
- Customer Relations
- Office Equipment Operation
- Customer Service
Timeline
Administrative Specialist II
Maryland Department Of Labor L&I (MOSH)
08.2022 - Current
Office Secretary III
Maryland Department Of Labor
04.2016 - 08.2022
Office Secretary II
Maryland Department Of Labor
04.2014 - 04.2016
Intermittent Claims Associate I
Maryland Department Of Labor
04.2012 - 04.2014
High School Diploma -
Milford Mill Academy
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