SHEMEKA SMITH
BRUNSWICK,GA
Summary
Proven leader with extensive experience at Dollar General, adept in staff supervision and customer relations. Excelled in enhancing customer satisfaction and reducing discrepancies through effective money handling and team motivation. Demonstrated ability to train staff, ensuring high-quality service and product knowledge, leading to improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General
06.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Deli Manager
Friendly Express
03.2021 - 03.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
Paraprofessional
Glynn County Board Of Education
01.2013 - 08.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Certificate: Paraprofessional - Paraprofessional
Coastal Pines Technical College
Brunswick, GA04.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
Timeline
Assistant Manager
Dollar General
06.2022 - 07.2024
Deli Manager
Friendly Express
03.2021 - 03.2022
Paraprofessional
Glynn County Board Of Education
01.2013 - 08.2021
Certificate: Paraprofessional - Paraprofessional
Coastal Pines Technical College