Shemeka Smith
Millbrook
Summary
Operations professional with significant experience in optimizing processes and driving results. Skilled in strategic planning, resource management, and continuous improvement. Strong focus on team collaboration and adaptability, ensuring seamless operations and aligning with organizational goals. Known for reliability, problem-solving abilities, and effective communication.
Overview
10
10
years of professional experience
Work History
Operations Manager
FedEx:Ground
11.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducts regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manages inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Establishes positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyze and report on key performance metrics to senior management.
- Handle staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Operations Admin II
FedEx Ground
08.2024 - 11.2024
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Production Specialist
Seoyon E-HWA Interior Systems Manufacturing, Inc.
06.2023 - 07.2024
- Maintained production documentation and prepares reports as needed; Production Status, UPH, Unresolved Production Issues, Production Plan, Production Result
- Confered with Production Management to assess progress towards Production schedules and access the need for changed to be made
- Ensured product in shipping containers match the product description on shipping label and verifies inventory as needed
- Attendance tracking and Timekeeping administrative duties
- Assisted with creating and maintaining 14001/TS16949 documents for Production
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
Operations Manager
FedEX Ground
06.2020 - 06.2023
- Managed protocol, ensuring protocol was updated appropriately in the system within 24 hours
- Supervised and provided direction to a team of package handlers, sorters, and other operational staff
- Evaluated processes to look for ways to streamline and increase efficiency and improve accuracy
- Conducted performance evaluations, providing feedback, and implementing performance improvement plans
- Reviewed Operations form requests & updates, ensuring they align with policies and appear
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Senior Operations Administrator
FedEX Ground
06.2019 - 06.2020
- Provided comprehensive administrative support to the operations management team
- Performed the clerical and administrative for any and all hub and station operational areas
- Reviewed, researched and/or entered data in various systems to support respective functional areas
- Compiled data and provides various regular and ADHOC reports to management for review
- Served as frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Delivered ongoing leadership to staff and faculty conducting professional consultations.
- Checked documentation for appropriate coding, catching errors and making revisions
- Established procedures and reporting systems to streamline internal organizational communication.
Logistics Coordinator
Kelly Services/Dow Chemical
10.2017 - 06.2019
- Ensured necessary documents and notation was entered into the company CRM system accurately
- Arranged transportation, scheduled staff and orchestrated deliveries to meet customer demand
- Monitored general Quality Assurance for e-mail correspondence and responded to customer emails
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues
- Contributed to business growth by confirming customer satisfaction with service and quality
- Collected and maintained SAIL administrative files both electronically and in hard copy
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Administrative Support Assistant III
Alabama Department of Rehabilitation Services
07.2017 - 07.2018
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
Administrative Assistant
State of Alabama Medicaid Agency
02.2015 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Arts -
UNIVERSITY OF PHOENIX
Phoenix, AZ10-2020
Skills
- Strategic planning and execution
- Leadership training
- Management
- Experience in financial projections
- Delegation
- Production
- Cost analysis and savings
- Inventory forecasting
- Experience balancing sheets
- Technology
- Cost-reduction strategies
- Effective leader
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Supervised team of 150+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Manager
FedEx:Ground
11.2024 - Current
Operations Admin II
FedEx Ground
08.2024 - 11.2024
Production Specialist
Seoyon E-HWA Interior Systems Manufacturing, Inc.
06.2023 - 07.2024
Operations Manager
FedEX Ground
06.2020 - 06.2023
Senior Operations Administrator
FedEX Ground
06.2019 - 06.2020
Logistics Coordinator
Kelly Services/Dow Chemical
10.2017 - 06.2019
Administrative Support Assistant III
Alabama Department of Rehabilitation Services
07.2017 - 07.2018
Administrative Assistant
State of Alabama Medicaid Agency
02.2015 - 07.2017
Associate of Arts -
UNIVERSITY OF PHOENIX
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