Shemeka Spence
East Orange
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Joy Dental
08.2022 - Current
- Responsible for administering the day to day activities of the office. Activities include but are not limiting to:
- Insuring the office is safe and clean and complies with all dental rules and regulations.
- Manage and coordinate appointments for patients.
- Review daily patients schedule and identify outstanding balances
- Manage patients' financial accounts along with creating and presenting treatment plans.
- Monitor and follow up on outstanding claims.
- Verify patients' insurance and coverage are active.
- Submit claims/ predeterminations along with necessary attachments. Reach out to patients to notify of approved predeterminations.
- Assist Doctor in the hiring and training of new hires,
- Oversee staff schedule and manage time and attendance as well as prepare timesheets for payroll processing
- Control inventory levels of office supplies needed
- Resolve patients complaint and concerns in a timely and professional manner
Dental Assistant/Receptionist
C & H Dental-Township of Randolph, NJ
10.2016 - 08.2022
- Greet patients, Give patients appropriate documents to complete, Review documents/enter information into patients' digital chart, Review medical history/set alerts if medical condition or medications are listed, Call insurance companies to verify insurance plan is in network, Get breakdown of benefits and link it to patients' chart, Create treatment plan and present it with patient, Present patient with estimated, Create appointments, Answer multiple phone calls, Refer patients to specialist offices, Email patients' x-rays/clinical notes to referring doctor, Calling in prescriptions to pharmacies, Review Aging Reports monthly, Send/write monthly statements to patients, Call unscheduled/recall patients to fill schedule, Call dental labs to follow up on lab cases, Close for the day by submitting claims to insurance companies, Arrange supporting documents for submitting claims, Send appeals if claims are rejected, Assist patients with Care Credit/Lending Club financial assistance, Review schedule for upcoming week to see if there are any balances that are due
Dental Assistant
Dental 2000
09.2014 - 10.2016
- Prepares treatment room for patient by following prescribed procedures and protocols, Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient, Deliver information to patients by answering questions and requests, Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments, Provides materials by selecting, mixing, and placing materials on instruments, Allocate diagnostic information by exposing and developing radiographic studies; pouring, and trimming study casts, Helps dentist manage dental and medical emergencies by maintaining CPR certification, Educates patients by giving oral hygiene, plaque control, and postoperative instructions, Documents dental care services by charting in patient records, Maintains patient confidence and protects operations by keeping information confidential, Maintains safe and clean working environment by complying with procedures, rules, and regulations, Protects patients by adhering to infection-control policies and protocols, Ordering and stocking dental supplies, Patient Recalls; to bring patients back into the practice, Confirmation Calls, Scheduling Patients
Dental Assistant
Allwood Family Dentistry
02.2014 - 09.2014
- Assist dentist in providing exceptional service to our clients, Assist dentist in all aspects to interpersonal and technical skills, Supports dental care delivery by preparing treatment rooms, patients, instruments, and materials; passing instruments and materials; performing procedures in agreement with the dental practice act
Office Manager
Kiddie Quarters Babies Nest
07.2007 - 02.2014
- Monitored and maintained overall office and classroom procedures to ensure the effectiveness and safety of children and staff members, Provide counseling and support for staff members as well as handle all financial and procedural inquires for the branch
Office Assistant
Hollywood Kiddie Quarters
09.2006 - 07.2007
- Provided numerous support services for office manager such as filing, copying, faxing, scheduling, etc., Acquired advance training of computer techniques while acting as an apprentice to the office manager
Education
Radiology Course -
Dental Studies Institute
05.2015
Everest Institute -
South Plainfield
01.2014
Business Administration -
Union County College
01.2009
Skills
- Insurance Cordinator
- Radiology
- Dental terminology
- OSHA
- Scheduling
- Billing
- Receptionist
- Dentrix/Eaglesoft
Certification
X-ray
Additionalinformation
Dental Health & Nutrition, OSHA Regulations, Anatomy of the head and neck, Dental Radiology, Oral Surgery & Periodontics, Patient Communication, Fluoride treatment & Preventative Dentistry, Chair Side Assisting, Instrumental Sterilization & Infectious Control, Orthodontics, Dental Terminology, Fully trained in Dentrix and Dexis Software, Offer advanced computer skills in MS Word, Excel and other application systems, Possesses excellent verbal and written communication skills and interpersonal and analytical skills
Timeline
Office Manager
Joy Dental
08.2022 - Current
Dental Assistant/Receptionist
C & H Dental-Township of Randolph, NJ
10.2016 - 08.2022
Dental Assistant
Dental 2000
09.2014 - 10.2016
Dental Assistant
Allwood Family Dentistry
02.2014 - 09.2014
Office Manager
Kiddie Quarters Babies Nest
07.2007 - 02.2014
Office Assistant
Hollywood Kiddie Quarters
09.2006 - 07.2007
Radiology Course -
Dental Studies Institute
Everest Institute -
South Plainfield
Business Administration -
Union County College
X-ray
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