Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shemeke Watts

Stockton,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Fulton Gardens Post Acute
03.2025 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.


Patient Access Representative

Adventist Health Lodi Memorial
12.2023 - 01.2025
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Nursing Assistant

Accent Home Care
02.2023 - 12.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Medical Records Clerk

Community Medical Centers
11.2021 - 02.2023
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Utilized electronic medical record systems to store, retrieve and process patient data.

Medical Records Clerk

Axis Community Health
03.2019 - 05.2021
  • Prepared patient charts,admissions, and consent forms accurately using HIPPA
  • Data entry
  • Creating invoices
  • Answering phones and sending/ receiving emails
  • Making outbound calls to patients and physicians
  • Prepared reports for state auditing of medical charts
  • Indexing incoming electronic faxes using Rightfax
  • Scanned and indexed medical reports and documents using epic

Insurance Agent

Covered California
09.2018 - 03.2019
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Educated clients on insurance policies and procedures.
  • Negotiated contracts and terms of sale with potential customers.
  • Conducted annual reviews of existing policies to update information.

Education

Certified Nursing Assistant

San Joaquin Delta College
Stockton, CA
03-2025

High School Diploma -

San Joaquin County Office of Education ROP/C
05.2018

Skills

  • Work Well Independently
  • Staff Training
  • Clerical Support
  • Data Entry
  • Medical Terminology Understanding
  • Records Management
  • Payment Collection
  • Informational Releases
  • Verbal and Written Communication
  • Medical Records and Documentation
  • HIPAA Compliance
  • Patient Inquiries
  • Scanning and Imaging Software
  • Customer Service
  • Release of Information Paperwork
  • New Patient Chart Preparation
  • External Communications
  • Electronic Filing System Organization
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Experienced with Excel, EHR, Epic & microsoft
  • Patient Registration
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Relationship Building
  • Compassionate Care

Timeline

Certified Nursing Assistant

Fulton Gardens Post Acute
03.2025 - Current

Patient Access Representative

Adventist Health Lodi Memorial
12.2023 - 01.2025

Nursing Assistant

Accent Home Care
02.2023 - 12.2024

Medical Records Clerk

Community Medical Centers
11.2021 - 02.2023

Medical Records Clerk

Axis Community Health
03.2019 - 05.2021

Insurance Agent

Covered California
09.2018 - 03.2019

High School Diploma -

San Joaquin County Office of Education ROP/C

Certified Nursing Assistant

San Joaquin Delta College

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