Shemekia Perryman
Mobile,AL
Summary
Searching for an entry level position as an insurance claims adjuster with interest in insurance claims.
Overview
19
19
years of professional experience
Work History
PROPERTY DESK ADJUSTER
CAT, WORLEY, Liberty Mutual
Carrollton, TX
06.2023 - 12.2023
- Investigates claim damages and steps include speaking with the insured
- Other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing
- Notifies insured of coverage or any issues
- Establishes reserve levels at the beginning of handling a claim, adjusts, and approves recommendations for reserve and settlement/payment schedule amounts
- Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements
- Work with and may coordinate several vendor services such as contractors, emergency repair, cleaning services and various replacement services.
Independent Adjuster
AUTO EXPRESS FLEX VIRTUAL ADJUSTER, CNC,State Farm
Mobile, AL
02.2022 - 06.2023
- Handles total losses to a motor vehicle, also handles the express vehicle portion of a claim that involves liability, injury, and/or other Property Damage
- Arranges rental car and towing service
- Opens applicable causes of loss
- Completes claim re-assignment to appropriate
- Auto/Fire segment
- Manages mail queue for claim specialists.
- Responsible for confirming the motor vehicle’s actual cash value by evaluating the vehicle’s condition, options and mileage and obtaining necessary documents (i.e., vehicle title) to settle the claim and unless retained by the owner, transfer ownership to State Farm so it can be sold as salvage.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Resident
AUTO EXPRESS FLEX VIRTUAL ADJUSTER, EBERL, State Farm
Mobile, AL
10.2021 - 02.2022
- Manages, handles, and resolves a variety of express, core and total loss claims with a focus on total loss across State
- Farm brands
- Investigates and evaluates coverage, liability, and damages
- Review new mail, police reports, and default calendars
- Communicates with policyholders, witnesses, and claimants to gather information regarding claims and refers tasks to auxiliary resources as necessary
- Responds to various written and telephone inquiries including status reports
- Uses internet resources and State Farm contracted vendors for pricing and/or validation of inventoried items
- Arranges for expert inspections involving third party or potential fraud actions as needed
- Updates files and provides comprehensive reports as required
- Identifies and recommends referral of potentially fraudulent claims to the SIU.
MEDICAL INSURANCE SPECIALIST
THE INFIRMARY HEALTH SYSTEMS
Mobile, AL
02.2005 - 09.2021
- Made contact with insurance carriers to discuss policies and dual patients benefits
- Maintained user confidence and protected operations by keeping information confidential
- Coordinated claims case management with physicians offices and other health care professionals
- Worked with multiple departments to solve claim problems, improve operations and provide exceptional customer service
- Provided support services including troubleshooting issues related to use of Epic applications.
- Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Applied Science - Business Administration
Rasmussen College
Remote04-2019
Diploma - Medical Billing and Coding
VIRGINIA COLLEGE
Mobile, AL01-2005
High School - General Studies
John S Shaw High School
Mobile, AL05-1998
SKILLS & CERTIFICATIONS
- State Farm Policy, Estimatics, & Auto
- Symbility
- CCC
- Navigator
- XactAnalysis
- ECS
- Exceptional written and verbal communication skills
- Customer service
Independent Adjuster Resident- AL
Non- Resident- FL, GA, IN, KY, LA, MI, TX
Timeline
PROPERTY DESK ADJUSTER
CAT, WORLEY, Liberty Mutual
06.2023 - 12.2023
Independent Adjuster
AUTO EXPRESS FLEX VIRTUAL ADJUSTER, CNC,State Farm
02.2022 - 06.2023
Resident
AUTO EXPRESS FLEX VIRTUAL ADJUSTER, EBERL, State Farm
10.2021 - 02.2022
MEDICAL INSURANCE SPECIALIST
THE INFIRMARY HEALTH SYSTEMS
02.2005 - 09.2021
Associate of Applied Science - Business Administration
Rasmussen College
Diploma - Medical Billing and Coding
VIRGINIA COLLEGE
High School - General Studies
John S Shaw High School
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