Hi, I’m
Shemekia Pope
Warrenton,GA
Price is what you pay. Value is what you get.
Warren Buffett
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
years of professional experience
Work History
UNUM GROUPAugusta, GA
Customer Benefits Advisor I
03.2022 - Current
Job overview
- Researching new products and services available from providers to ensure the best value for the company's benefit offerings.
- Assisting employees in understanding their benefits package, enrolling in programs, and making changes as needed.
- Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
Robert HalfAugusta, GA
Claims Examiner (Contract)
09.2020 - 12.2020
Job overview
- Processing unemployment claims for the GA Department of Labor
- Heavy data entry, fact finding, time management & customer service.
- Performed data entry into the computer system to record information regarding claim status.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
DaVita Kidney CareNorth Charleston, SC
Administrative Assistant
08.2018 - 11.2019
Job overview
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Jazzy Hair StudioAugusta, GA
Front Desk Receptionist
01.2017 - 01.2017
Job overview
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
T-MobileAugusta, GA
Customer Service & Sales Representative
12.2009 - 12.2011
Job overview
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Processed orders, forms, applications, and requests.
- Followed up on customer inquiries not immediately resolved.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Title Pawn of AugustaAugusta, GA
Area Operations Supervisor
10.2001 - 09.2010
Job overview
- Developed operational plans to maximize efficiency and effectiveness of operations team.
- Monitored workflow, identified areas for improvement, and implemented corrective action plans.
- Coordinated activities between departments to ensure smooth flow of operations.
- Resolved customer complaints promptly and efficiently.
- Prepared reports on daily, weekly, monthly basis regarding operations performance metrics.
Education
University of South Carolina AikenAiken, SC
Bachelor of Science (Incomplete), Nursing
01.2014
Georgia Military College-Augusta Campus
Associate of Science (A.S.), Pre-Nursing Studies
01.2008
Skills
- Reliable and Trustworthy
- Written Communication
Staff Evaluations
- Independence
- Professionalism
- MS Office
- Supervision and Leadership
- Highly Organized
- Managing customer relationships
- Customer needs anticipation and conflict mitigation
- Operations management
- Staff Management
- Mathematical calculations
- Policies and procedures
- Business administration
- Verbal and written communication
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Benefits Advisor I
UNUM GROUP
03.2022 - Current
Claims Examiner (Contract)
Robert Half
09.2020 - 12.2020
Administrative Assistant
DaVita Kidney Care
08.2018 - 11.2019
Front Desk Receptionist
Jazzy Hair Studio
01.2017 - 01.2017
Customer Service & Sales Representative
T-Mobile
12.2009 - 12.2011
Area Operations Supervisor
Title Pawn of Augusta
10.2001 - 09.2010
University of South Carolina Aiken
Bachelor of Science (Incomplete), Nursing
Georgia Military College-Augusta Campus
Associate of Science (A.S.), Pre-Nursing Studies
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