Shemekia S. Ellis
Batesville,Ms
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Owner/Director
Show's Kitchen
08.2019 - 09.2024
- Open and Close Store
- Order supplies
- Collect money
- Make deposits
- Greet customers
- Take orders and prepare food
- Train new workers
- Managed day-to-day business operations.
Team Member/Cashier
Aramark
08.2008 - 08.2015
- Provided excellent customer service
- Collected fees
- Kept facility stocked
- Maintained inventory
- Food prep
- Assisted guest with their needs
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Manager/Team Lead
Taco Bell
05.1999 - 07.2008
- Opened and closed store
- Balanced cash drawers and made daily deposit
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Floor Team Member/Customer Service Rep.
Lowes
09.2006 - 06.2008
- Daily Reports
- Staging
- Selecting
- Inventory
- Receiving and processing
- Processed customer inquiries
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Cornerstone Christian Correspondence School
Townsend, GA03.2001
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Excellent Communication Skills
- Data Entry
Timeline
Owner/Director
Show's Kitchen
08.2019 - 09.2024
Team Member/Cashier
Aramark
08.2008 - 08.2015
Floor Team Member/Customer Service Rep.
Lowes
09.2006 - 06.2008
Manager/Team Lead
Taco Bell
05.1999 - 07.2008
Cornerstone Christian Correspondence School
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