Shemesha Glover
Acworth,GA
Summary
Dynamic Customer Service Representative with a proven track record at Waste Connections Inc., excelling in order processing and record keeping. Skilled in problem-solving and building strong customer relationships, I effectively managed inquiries and transactions, ensuring accuracy and satisfaction. Committed to enhancing customer experiences through proactive communication and teamwork.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
Acworth, GA
06.2023 - 01.2025
- Documented comprehensive records of customer interactions, transactions, and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
Customer Service Representative
American Frieght
Marietta, GA
05.2022 - 06.2023
- Organized stockroom shelves according to size, color or style.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided accurate information about products, prices and services.
- Resolved customer inquiries regarding payment status, billing issues, and account balances.
- Processed daily payments and ensured accuracy of data entered into the system.
Bus Aide
Warren City School District
Warren, OH
08.2020 - 04.2022
- Implemented safety procedures for passengers and addressed equipment usage inquiries.
- Manually assisted students with loading and unloading on bus.
- Complied with laws governing student confidentiality at state, local, and federal levels.
- Checked for lost items after each route to ensure passenger accountability.
- Maintained order on bus to minimize driver distraction.
- Supported drivers in efficient loading and unloading of items.
- Engaged with each student to identify needs, concerns, or fears.
- Supervised safe entry and exit of bus riders, assisting special needs students as needed.
Education
High School Diploma -
Warren G Harding
Warren, OH05-2019
Skills
- Customer service and support
- Order and payment processing
- Record keeping and inventory management
- Product knowledge
- Problem-solving skills
- Team collaboration
- Time and stress management
References
References available upon request.
Timeline
Customer Service Representative
Waste Connections Inc.
06.2023 - 01.2025
Customer Service Representative
American Frieght
05.2022 - 06.2023
Bus Aide
Warren City School District
08.2020 - 04.2022
High School Diploma -
Warren G Harding
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