Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shemia Black

Lagrange,GA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

2
2
years of professional experience

Work History

Senior Assistant Manager

LaGrange Loans Company
03.2021 - Current
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor's Degree - Mathematics Economics

Agnes Scott College
Decatur, GA
05.2005

Skills

  • Collection Calls
  • Customer Service Process Improvement
  • Processing Loan Applications
  • Effective Customer Service
  • Customer Loyalty
  • Government Lending
  • Loan Promotion
  • Locating Debtors
  • Debt Collections
  • Maintaining Accountability
  • Accounting Spreadsheets

Timeline

Senior Assistant Manager

LaGrange Loans Company
03.2021 - Current

Bachelor's Degree - Mathematics Economics

Agnes Scott College

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Shemia Black