She’Mia Person
Customer Service
Atlanta,GA
Summary
A position where my extensive experience can contribute to your customers' satisfaction and your company's success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Outbound
Drive Medical
08.2021 - Current
- Executed outbound calls and converted 90% of calls into sales.
- Educated customers on offerings and upsold products and services to increase revenue.
- Inputted new customer information into database to create account for sales opportunities.
- Maintained a high level of professionalism while handling difficult or irate customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Outbound lead-Customer Service
Amazon Fulfilllment Center
09.2018 - 02.2021
- Analyzed call data to identify trends and opportunities for improvement within the outbound team.
- Managed a high volume of outbound calls, effectively addressing customer inquiries and resolving issues.
- Implemented quality control measures to ensure consistency in messaging and approach across the outbound team.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Human Resources Assistant- Customer Service
Annual Fire Protection Services II
10.2018 - 02.2019
- Processed transactions accurately while maintaining a high level of customer services.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Developed strong relationships with suppliers, allowing for better pricing options and increased profit margins for the company.
- Handled emergency calls for service, providing rapid and effective solutions to clients facing urgent fire protection system issues.
- Minimized equipment downtime by performing preventative maintenance on fire extinguishers.
Replenishment Specialist
DSC Logistics
07.2016 - 09.2018
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Put away received merchandise in designated location.
- Cleaned and organized sales and stock areas.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Recorded daily activities for inventory control.
Inventory Specialist
Pvh
06.2016 - 02.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Lead Verifier
De WaffleBakker
06.2014 - 04.2016
- Ensure to comply with all SWI procedures established for proper shipment.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Played an integral role in achieving ISO certification through meticulous attention to detail during internal audits and diligent documentation practices.
- Inspected incoming and outgoing materials for accuracy and quality.
- Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
Jumper
FedEx Ground
02.2012 - 05.2014
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Delivered goods and products to customer on time and in excellent condition.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Security Guard
Gate Safe
07.2007 - 12.2011
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
High School Diploma - Certifications & Education
Jonesboro High School
Jonesboro, GA05.2004
Skills
- Microsoft Excel/Outlook/Office/Word
- Data entry/Human Resources
- WMS/SAP
- Customer service
- Lead Audit/Inventory
- Pallet Jack (Electric)
- Certified Cherry Picker/ Stand up Reach/ Sit down Lift/ Dock stocker Forklift
- Gauge/Meter reader
- Positive work ethic
- R F Scanner skills
- Self-supervising and organized
- Lean experience/Team oriented
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Lead and Supervised team of 10 staff members.
References
- Robert Penn, Warehouse Supervisor, 770-313-3083
- Joseph Agazie, Manager, 678-887-5089, joseph.agazie@randstadusa.com
- Stacey Boland, Site Manager, 678-632-7043, stacey.boland@randstadusa.com
Timeline
Outbound
Drive Medical
08.2021 - Current
Human Resources Assistant- Customer Service
Annual Fire Protection Services II
10.2018 - 02.2019
Outbound lead-Customer Service
Amazon Fulfilllment Center
09.2018 - 02.2021
Replenishment Specialist
DSC Logistics
07.2016 - 09.2018
Inventory Specialist
Pvh
06.2016 - 02.2017
Lead Verifier
De WaffleBakker
06.2014 - 04.2016
Jumper
FedEx Ground
02.2012 - 05.2014
Security Guard
Gate Safe
07.2007 - 12.2011
High School Diploma - Certifications & Education
Jonesboro High School
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