Shemiah Henderson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiving Manager
Sunrise Assisted Living
01.2023 - 11.2023
- Assessed clients and developed plans to meet needs.
- Delegated assignments to appropriate individuals based on skills, roles and interests.
- Ensured compliance with industry regulations and standards by conducting regular audits and training sessions.
- Communicated with healthcare providers to facilitate continuity of care.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Developed strong relationships with healthcare providers, enabling better coordination of services for clients in need of additional support.
Security Officer
Weatherspoon Security
04.2022 - 12.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Gathered information, identified, and implemented resolution keeping it all in the database .
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Caregiving
Brookdale Assisted Living
01.2021 - 02.2022
- Recorded status and duties completed in patient daily file for management.
- Efficiently organized schedules for multiple patients while maintaining high-quality care standards.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Medical Receptionist
Octapharma Plasma Center
11.2019 - 12.2020
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Screened donors checking their vital signs before being able to donate
- Ensured accurate record keeping by diligently updating and verifying donors information .
- HIPAA guidelines to protect donors privacy.
- Scheduled patient appointments.
- Placed new supply orders, managed inventory and restocked .
- Prepared and processed donor referrals and transfer requests.
Shift Leader
Dunkin' Donuts
09.2019 - 09.2020
- Educated staff on organizational mission and goals to help employees achieve success .
- Developed and implemented new processes and procedures for work flow.
- Analyzed sales figures and identified areas for improvement.
- Trained new employees on daily tasks and responsibilities.
- Created and managed project plans, timelines and budgets.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open discussions during shift or personal meeting
Restaurant Hostess
Landmark Diner
01.2018 - 07.2019
- Assisted in maintaining a clean and inviting restaurant environment
- Checked in with servers to confirm before seating customers.
- Minimized customer service complaints by managing customer expectations during busy periods.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Answered customer questions about hours, seating, and menu information.
- Stock if needed
Education
High School Diploma -
Garinger High School
Charlotte, NC06.2020
Skills
- Community-based Educational Programs
- Records Management
- Care Planning
- Training and mentoring
- Vital Sign Monitoring
- CPR/AED
- Schedule Management
- Medication Dispensing
- Personnel Recruitment
Certification
- Certified CNA , Serenity Nursing School -11/13/20223-12/15/2023
Hair , Makeup, Write, Beginner Content Creator
I am the most hard driven , adventurous , loving person you will ever met . I get pleasure out of enhancing beauty and doing hair for others . It let's me know my work is not in vain . Writing has always got me through everything ( scheduling , life , and even staying organized while remembering my information. I've recently tapped into content creating just sharing life experiences and enjoying the world .
Timeline
Caregiving Manager
Sunrise Assisted Living
01.2023 - 11.2023
Security Officer
Weatherspoon Security
04.2022 - 12.2022
Caregiving
Brookdale Assisted Living
01.2021 - 02.2022
Medical Receptionist
Octapharma Plasma Center
11.2019 - 12.2020
Shift Leader
Dunkin' Donuts
09.2019 - 09.2020
Restaurant Hostess
Landmark Diner
01.2018 - 07.2019
High School Diploma -
Garinger High School
- Certified CNA , Serenity Nursing School -11/13/20223-12/15/2023
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