Shemiah Herring
Cincinnati,OH
Summary
A motivated financial analyst of 7+ years that has assisted with mitigating potential losses by ensuring accuracy and proficiency in performance. Dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
14
14
years of professional experience
Work History
Check Adjuster
Fifth Third Bank
07.2016 - Current
- Reviewing errors and processing checks
- Recovering funds from other banking institutions
- Actively communicating and keeping up to date on regulations to process inventory.
- Analyzed information gathered by investigations to report findings and recommendations.
- Researched and analyzed checks being processed to verify proper payment amounts.
- Processed documents and materials to disseminate information to appropriate parties.
- Produced high-quality communications for internal and external use.
Dispute Analyst
Fifth Third Bank
09.2018 - 10.2022
- Met regulatory deadlines by analyzing all cases that are assigned to me with the use of many computer systems
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Reviewing and completing quality audits for new hires to maintain a high degree of quality as a team
- Worked with prospective new agents looking to join the team
- Member of the Employee Engagement Committee, cultivating an environment of camaraderie and engagement throughout not only my team, but also the entire dispute department
- Direct contact and SME for clarification and inquiry requests for off shore teams as well as new hires
- Completed quarterly online seminars to stay up to date on financial laws and regulations
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Cleared monthly financials for entire department under an independent project role.
Quality Analyst/ Phone Agent
Fifth Third Bank
07.2016 - 10.2018
- Monitor test scripts to assess functionality, performance, and quality of service
- Assisting with new hire training by completing side by sides and conveying company expectations
- Provide timely feedback to call center management to assist with adequate coaching for customer service agents
- Completed monthly calibrations to guarantee unified grading is achieved.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Trained staff on operating procedures and company services.
- Processed debit and credit card and electronic check payments.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sterile Processing Technician
Jewish Hospital
01.2015 - 01.2016
- Sterilized, prepared, and assembled healthcare equipment for required surgeries
- Maintaining access to high demand equipment by performing daily audits and ordering.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Department Manager
Walmart
01.2010 - 01.2015
- Managed associates and conducted weekly meetings to discuss weekly goals and expectations
- Communicated with managers of other departments to maintain transparency.
- Provide feedback along with assistance in any form to neighboring areas
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
No Degree - Graphic Design
University of Cincinnati
Cincinnati, OH2012
High School Diploma -
Battlefield High School
Gainesville, VA06.2008
Skills
- Skills & Knowledge
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft Teams
- Team management
- Customer Service
- UDAAP, TCPA, Regulation Z, Regulation E, FCRA
- Ability to teach and train
- Creative problem solving
- Vendor/client relations
Timeline
Dispute Analyst
Fifth Third Bank
09.2018 - 10.2022
Check Adjuster
Fifth Third Bank
07.2016 - Current
Quality Analyst/ Phone Agent
Fifth Third Bank
07.2016 - 10.2018
Sterile Processing Technician
Jewish Hospital
01.2015 - 01.2016
Department Manager
Walmart
01.2010 - 01.2015
No Degree - Graphic Design
University of Cincinnati
High School Diploma -
Battlefield High School
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